Night Audit

Join Our Team as a Night Audit at Staybridge Suites, Great Falls! Position Summary The Night Auditor is responsible for ensuring smooth overnight operations at the hotel while delivering exceptional guest service. This role combines front desk responsibilities with accounting duties, including completing the nightly audit, reconciling daily transactions, and preparing reports. As the overnight host of the hotel, the Night Auditor ensures guests feel welcomed, supported, and safe throughout their stay. This position plays an important role in maintaining guest satisfaction while supporting the operational and financial accuracy of the hotel. Key Responsibilities Guest Experience Provide friendly, professional service to all guests and visitors. Welcome guests during check-in and assist with check-out procedures. Respond promptly to guest inquiries, requests, and concerns. Provide information about hotel amenities, services, and local attractions. Promote hotel services and assist with reservations when needed. Maintain a welcoming and organized front desk and lobby area. Front Desk Operations Manage overnight front desk operations including phone calls, reservations, and guest assistance. Answer phones promptly, route calls, and take messages as needed. Maintain accurate room status and update guest information in the property management system. Coordinate guest requests and communicate with other departments to ensure timely service. Night Audit & Financial Duties Complete the nightly audit process and verify all financial transactions. Balance cash, credit card transactions, and daily deposits. Prepare daily reports and ensure accurate documentation. Reconcile system postings, including phone and entertainment charges. Prepare express checkout folios for departing guests. Ensure the property management system is properly updated and backed up. Operations & Property Care Maintain cleanliness and organization of the front desk, lobby, and public areas. Assist with light maintenance or housekeeping tasks as needed, such as: Changing light bulbs Spot cleaning or mopping Checking pool chemicals Addressing minor guest room issues Inspect the work area for safety concerns and report maintenance issues promptly. Team Communication Communicate important updates and operational information to management and incoming staff. Maintain accurate shift notes in the communication log. Collaborate with housekeeping and other departments to ensure a seamless guest experience. Qualifications High school diploma or equivalent required. Previous hospitality, front desk, or customer service experience preferred. Strong communication and interpersonal skills. Ability to work independently and make sound decisions. Basic computer proficiency, including Microsoft Office and property management systems. Ability to multitask and prioritize in a fast-paced environment. Cash handling experiences preferred. Bilingual skills are a plus but not required. Physical Requirements Ability to stand and walk for extended periods. Ability to lift up to 20 pounds regularly and up to 50 pounds occasionally. Ability to bend, reach, twist, and perform light physical tasks. Ability to operate office equipment such as computers, printers, copiers, and telephones. What We Expect As a representative of the hotel, professionalism and positive guest interaction are essential. Team members are expected to demonstrate: Reliability and accountability Respect for guests and coworkers Strong communication skills A positive, service-oriented attitude Every guest interaction is an opportunity to create a memorable experience. Additional Information This job description provides an overview of the primary responsibilities of the role. Team members may be asked to perform additional duties as needed to support hotel operations and ensure guest satisfaction. #J-18808-Ljbffr