Front Desk Agent - Full Time

Front Desk Agent

Join our Lodging team at the Grand Canyon Railway and Hotel!

Are you ready to make a lasting impact and be the first friendly face our guests see? Join our Lodging team as a Front Desk Agent, where you'll have the opportunity to create unforgettable experiences for every guest, build meaningful connections, and develop valuable skills in hospitality. With a dynamic work environment, great team support, and room for growth, this is your chance to be part of something truly special—while enjoying a rewarding career in the heart of the hospitality industry!

Job Summary:

Front Desk Agents deliver a seamless and welcoming experience for every guest. Responsibilities include efficiently handling guest registration, ensuring a smooth check-in and check-out process, and accurately collecting payments. They provide essential property information, answering any questions to enhance the guest experience while maintaining exceptional service standards.

The Details:

Position Type: Full Time

Pay: $18.35 an hour

Life at the Grand Canyon Railway:

• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!
• Exclusive employee perks, retail and dining discounts at GCR and other Xanterra properties
• The adventure of a lifetime!

Responsibilities:

• Fully understand and support Xanterra's Mission Statement, Cultural Pillar, Community Commitment and Core Values.
• Registers guests and creates a positive first and last impression, ensuring guests feel valued and well-informed throughout their stay.
• Ensures positive attitude, strong communication, attention to detail, and commitment to outstanding service at all times.
• Adheres to established Xanterra GCR front desk procedures while efficiently performing assigned duties, ensuring accuracy, consistency, and exceptional guest service in all interactions.
• Achieves proficiency in Opera for hotel registration within 30 days of employment while strictly adhering to all established money handling policies and procedures to ensure accurate and secure transactions. Handles guest accounts properly including the posting of charges, and collection of payments.
• Ensures strict guest security by properly handling and controlling keys, issuing them only to authorized individuals, and safeguarding guest information in compliance with privacy and security policies.
• Stays informed of property details, including hours of operation, activities, and amenities and actively provide guests with accurate information about Grand Canyon Railway and Grand Canyon National Park to enhance the guest experience.
• Responds promptly to guest requests or complaints; taking ownership of the issue and following up to ensure satisfactory resolution, while involving the supervisor as necessary.
• Answers incoming calls promptly, using proper phone etiquette, addressing guest needs quickly and efficiently to ensure excellent service and a positive guest experience.
• Collaborates with the Resort Housekeeping and Bell Staff department to maintain accurate and up-to-date room status information, ensuring efficient room availability, luggage service and guest satisfaction.
• Adheres to all Xanterra GCR lost and found procedures, PCI, Safety, and Environmental policies.
• Adapts to changing priorities and tasks directed by supervisor, demonstrating flexibility and a proactive approach to meeting operational needs.
• Other duties as assigned

Qualifications:

• Previous experience in the hospitality industry, in a guest facing position.
• Previous experience operating a point of sale system, processing a variety of cash and credit card payments.
• Experience in computers and Windows-based software, with the ability to navigate and utilize various programs efficiently.

Physical Requirements include:

While performing the duties of this job, the employee is:

• Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, and wrist motion.
• Frequently walk, lift or carry up to 10 lbs.
• Occasionally sit, handle, reach outward, reach above shoulder, squat or kneel, lift/carry and push or pull up to 50 lbs.
• Will be required to stand for long periods of time and to occasionally walk up flights of stairs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.