Retail Team Member/New Store Set up Team (AM shift)

Location Store - PHX-SAN TAN VALLEY, AZ Role Overview Deliver friendly customer service, help customers shop our store, find what they’re looking for, and provide a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store, maintaining store recovery standards to deliver our Brand Promises. Responsibilities Help customers shop, locate products, and provide solutions. Provide a fast and friendly checkout experience; execute cash handling to standards. Engage customers on the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments. Educate customers on the Voice of Customer (VOC) survey. Assist with Omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Participate in truck unload, stocking, and planogram (POGs) processes. Complete merchandise recovery and maintenance, including the merchandise return / go-back process and general store recovery to ensure a well‑merchandised and in‑stock store. Perform Store In Stock Optimization (SISO) and AD set duties as assigned. Support shrink and safety programs. Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws. Interact with others in an accepting and respectful manner, remain positive and respectful even in difficult situations, promote commitment to the organization’s vision and values, project a positive image and serve as a role model for other Team Members. Cross‑trained in custom framing selling and production. Qualifications Retail and/or customer service experience preferred. Physical Requirements Ability to remain standing for long periods of time. Ability to move throughout the store. Regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment. Work hours include nights, weekends, and early mornings. Work Environment Public retail store setting; all public areas are climate controlled; some stock rooms may not be climate controlled. Outdoor work may be required for retrieving shopping carts or while unloading trucks. Frame shop contains glass cutter and heat press. Legal Requirements Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michael requires all team members in this role to be at least sixteen (16) years or older. Benefits Benefits include health insurance (medical, dental, vision), paid time off, tuition assistance, generous employee discounts, and more. Equal Opportunity Employer Statement Michaels is an Equal Opportunity Employer. We are here for all Team Members and customers to create, innovate and be better together. Accommodation Statement We are committed to the full inclusion of all qualified individuals. If you need help performing essential functions of this job, please contact your supervisor so that we may engage in the interactive process to determine if a reasonable accommodation is available. #J-18808-Ljbffr Michaels Stores