Sr. Order Management Analyst

About Amplitude: Amplitude is the global market leader in AI-powered product analytics and digital optimization platforms, helping over 4,700 world-class enterprise customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and user experiences. Publicly traded on the NYSE ($AMPL) and continuously ranked #1 across multiple analytics categories by G2, Amplitude embeds specialized AI agents across its entire technology suite to help data, marketing, and engineering teams test, analyze, and scale digital channels faster than ever. We operate with an uncompromised commitment to user-centricity, humility, and organizational psychological safety.

Position Overview

We are seeking a highly autonomous, systems-fluent, and process-oriented Sr. Order Management Analyst to join our core Revenue Operations division under a permanent, full-time remote footprint open across the United States. Operating as a high-leverage individual contributor (IC), you will claim absolute ownership over complex quote-to-cash workflows, translating non-standard deal parameters into accurate, compliant revenue. Shifting completely away from routine non-regulated administrative data transcription loops, superficial website styling edits, or standalone helpdesk ticketing, you will operate an active enterprise contract validation, order fulfillment synchronization, and multi-tenant billing exception triage laboratory. Partnering cross-functionally alongside field Sales, Deal Desk, Finance, and RevOps networks, you will decompose ambiguous customer scenarios into scalable transaction rules. This position requires a sales operations specialist with 3+ years of SaaS history who structures business data fluidly natively using Project Management, Research, and Spreadsheets (Excel/Google Sheets) primitives, commands complete mastery over Salesforce ERP ecosystems, and executes high-volume tracking runs securely without breaking speed limits.

Key Responsibilities

• Quote-to-Cash Workflow Governance: Meticulously evaluate, audit, and process enterprise customer transactions, ensuring flawless downstream accounting and compliant revenue mapping natively utilizing Project Management and order guidelines.
• Non-Standard Deal Triage: Apply rigorous analytical and structured thinking to highly complex, ambiguous deal structures, proactively identifying revenue leakage risks, billing errors, and fast resolution paths.
• Cross-Functional Inefficiency Elimination: Partner close-knit next to field Sales, Deal Desk, Corporate Finance, and Revenue Operations (RevOps) squads to resolve transaction bottlenecks and permanently eliminate recurring process errors.
• Root-Cause Telemetry Analytics: Investigate and model order execution history datasets natively using Research methodologies to identify transactional trends, systemic anomalies, and process optimization avenues.
• SOP and Documentation Scaffolding: Author, operationalize, and maintain comprehensive standard operating procedures (SOPs) and job aids to systematically increase throughput consistency and processing scalability.
• Fulfillment Tracking and Communication: Continuously monitor order fulfillment lifecycles, maintaining a proactive communication bridge with internal engineers and enterprise buyers regarding milestone delays.
• Database Systems Calibration: Supervise, extract, and maintain pristine operational metrics across core enterprise database configurations and CRM landscapes natively leveraging Salesforce networks.

Required Skills & Qualifications

• Possess a formal Bachelor’s degree from an accredited university in Business Administration, Finance, Operations Management, or a matching highly quantitative or corporate discipline (or equivalent practical experience).
• A minimum of 3+ years of proven, successful professional technology experience operating as an Order Management Specialist, Sales Operations Coordinator, Billing Integrity Analyst, RevOps Lead, or closely matching tech-enabled data verification capacity within a fast-paced software environment.
• Expert Enterprise Systems Command: Absolute, production-grade operational literacy configuring, mapping, and executing workflows natively utilizing Salesforce (required) and prominent ERP frameworks (such as NetSuite, SAP, or similar databases).
• Demonstrated background managing high-volume document queues while balancing extreme details tracking, transactional urgency, and strategic business impact.
• Outstanding written, verbal, and numerical communication strengths in English, with an established history presenting technical structural limitations clearly to global commercial divisions.
• Location Context: Position operates under remote parameters open exclusively to qualified sales infrastructure and revenue operations authorities residing permanently within the United States .

Preferred Strategic Indicators (Nice to Have)

• Prior platform or consulting background handling quote-to-cash loops specifically for publicly traded B2B SaaS corporations, multi-tier product-led growth (PLG) setups, or high-volume enterprise AI analytics marketplaces .
• Familiarity with tracking metrics, automated billing integrations, or advanced contract lifecycle management (CLM) extensions.
• An adaptable scale-up drive characterized by a continuous improvement mentality, a strong growth mindset, and comfort making sound operational decisions with incomplete data layers.

What We Offer

• Competitive US Revenue Operations Remuneration Matrix: A highly competitive annual target cash compensation grid ($107,000 - $161,000 USD for Colorado/Washington; $121,000 - $181,000 USD for SF Bay Area/NYC inclusive of bonus parameters), supplemented by high-upside corporate equity opportunities .
• 100% remote workspace infrastructure autonomy open across the United States, freeing your schedule from rigid physical commuting blocks.
• Category-Defining Platform Influence: Elite professional landmarks achieved by directly engineering the core transactional pipelines and order fulfillment paths enabling the world’s leading AI analytics platform to scale seamlessly.
• Comprehensive family-first healthcare preservation advantages, inclusive of 100% employer-paid premiums for employee Medical, Dental, and Vision insurance setups on selected plans.
• Access to a company-matching 401(k) retirement structure (up to $2,000 annually), an Employee Stock Purchase Program (ESPP), 12 weeks of Paid Parental Leave, Carrot fertility benefits, and backup childcare support.
• Access to a highly compassionate remote culture providing no-cost Modern Health coaching and therapy sessions, unlimited/flexible PTO structures with paid company holidays, quarterly learning allowances, monthly wellness stipends, and dedicated home office equipment provisions to help you achieve long-term mastery.