Pharmacy Customer Service Associate

Walgreens Boots Alliance

Wallingford, CT

Job Description

Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

External Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
Prefer good computer skills.
Prefer the knowledge of store inventory control.
Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Pharmacy Customer Service Associate in Wallingford, CT vacancy

Full Time Receptionist / Office Assistant
...experienced administrative assistant to join our office and help service our client base in the North Haven CT area. This position... ...including preparing new account and service forms, providing customer service both in person, over the phone and in email, facilitating...
Suggested
Full time
Work at office
Harris & Company Wealth Management
North Haven, CT
11 days ago
Retail Customer Service Associate
$19.7 - $23.17 per hour
...SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to... ..., suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store'...
Suggested
Work at office
Local area
Shift work
FedEx Office and Print Services
North Haven, CT
4 days ago
Office Assistant (Hybrid)
$49.58k - $65.04k
Office Assistant (Hybrid) Locations: Bridgeport, Danbury, Hartford, Manchester, Meriden, Middletown, Milford, New Britain, New Haven, Norwalk, Norwich, Torrington, Waterbury, Windham Date Opened: 6/4/2026 Salary: $49,575 - $65,043/year Job Type: Open to the...
Suggested
Work at office
Connecticut Jobs
Meriden, CT
2 days ago
Remote Sales Enrollment Specialist
$69k
...to help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance...
Suggested
Remote job
Work from home
Flexible hours
HMG Careers
Meriden, CT
more than 2 months ago
Inside Sales Representative - Plumbing
...products, expert support, and reliable service to the professionals and communities we... ...Inside Sales Representative – Plumbing is a customer-focused sales professional who supports... ...performing the duties of this job, the associate is regularly required to, stand, sit; talk...
Suggested
Hourly pay
Full time
For contractors
Plimpton and Hills Corp Inc
Meriden, CT
24 days ago
Outside Sales Representative
$100k - $150k
...talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home. But what makes us a great... ...and water management solutions using our proven systems and services. This opportunity is built for ambitious, customer-focused...
Full time
Temporary work
For contractors
Remote work
Groundworks Operations, LLC
North Haven, CT
more than 2 months ago
Inside Sales Representative - Plumbing Supply
...Representative to support plumbing contractors and customers from our Meriden, CT branch. This role... ...and customers through consistent service and reliability Understand customer... ...performing the duties of this job, the associate is regularly required to, stand, sit; talk...
Hourly pay
Full time
For contractors
Apprenticeship
Plimpton and Hills Corp Inc
Meriden, CT
24 days ago
Sales Representative (Inside)
...Quality Commitment, Family Values, Total Company Involvement, and Customer Responsiveness. Through practicing these shared values, we... ...field. Our sales representatives (inside) are professionals who service established accounts and prospect leads to increase our customer...
Live in
Worldwide
Ulbrich Stainless Steels & Special Metals, Inc.
North Haven, CT
13 days ago
Sales Representative
$95k
Job Description Job Description Home Energy Specialist (Sales Representative) Looking for a high-income sales role without cold calling? This is your opportunity to break into a fast-growing industry with serious earning potential . Our next paid training class...
Full time
Homeworks Energy
North Haven, CT
6 days ago
B2B Sales Representative
$100k
...opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products and...
Local area
Slice Merchant Services
Meriden, CT
14 days ago
Automotive Receptionist
...incentives ~ Employee vehicle purchase plans ~ Discounts on products and services ~ Health & Wellness What you'll do: Answer dealership group phones, greet and receive prospects and customers Direct customers to the correct department, notify the...
Local area
Flexible hours
Executive Auto Group
North Haven, CT
4 days ago
Front Desk Agent
...Arbor Lodging - - Responsibilities: Greet and check-in guests in a friendly manner; Assist in taking reservations, pre-registrations, and room blocking; Assist large groups upon arrival; Process payments according to procedure; Upsell additional facilities and services...
Arbor Lodging Management
Wallingford, CT
4 days ago
Veterinary Receptionist
Job Description Job Description East Side Veterinary Clinic is looking for a part time receptionist rockstar with potential for full time! We are looking for someone who has experience working in an animal hospital. Our ideal candidate has used Cornerstone, has worked...
Full time
Part time
Flexible hours
East Side Veterinary Clinic I LLC
Meriden, CT
13 days ago
Family Dollar - Cashier/Customer Service Associate Hiring Now
$12 - $15 per hour
Family Dollar is seeking Cashiers to assist customers, operate cash registers, and support daily store operations. Cashiers are responsible... ...Family Dollar Cashiers are responsible for providing customer service, operating registers, handling cash transactions, assisting...
Hourly pay
Full time
Part time
Family Dollar
Meriden, CT
4 days ago
Field Office Administrator
Position Summary The Field Office Administrator plays a key role in supporting the project team on-site by overseeing various administrative functions essential for the smooth operation of the construction site. This role involves managing logistics, resources, and communication...
Full time
Part time
Work experience placement
For subcontractor
Work at office
Middlesex co
Meriden, CT
1 day ago
Field Office Administrator — Construction Logistics & Team Support
A construction firm located in Connecticut is seeking a Field Office Administrator to manage administrative functions crucial for the successful operation of the construction site. The ideal candidate should have a minimum of 3 years of administrative experience and strong...
Work at office
Middlesex co
Meriden, CT
1 day ago
Noble Gas Overnight Customer Service Associate
...insurance Opportunity for advancement Vision insurance Job Summary We are seeking a reliable and customer-centric Overnight Gas Station Customer Service Associate (CSA) to join our team. As a CSA, you will be responsible for providing exceptional customer service....
Hourly pay
Shift work
Night shift
Afternoon shift
Noble Gas & Soapy Noble
Hamden, CT
2 days ago
Arts Center Box Office Assistant and Building Monitor
Description Choate Rosemary Hall seeks an Arts Center Box Office Assistant and Building Monitor for immediate hire and beyond into the 2025-26 academic year. This is a non-benefits eligible, part-time position that runs during the school year, with occasional events...
Temporary work
Part time
Summer work
Work at office
Immediate start
Shift work
Afternoon shift
company652
Wallingford, CT
3 days ago
Membership Advisor (ME)
$80k
Membership Advisor Earn up to $80,000 a year with hourly pay, commission, and bonuses, plus clear career growth for those ready to level up. The Edge Fitness Clubs is growing and we are looking for our next rockstar Membership Advisor. As a Membership Advisor you...
Hourly pay
Full time
Local area
The Edge Fitness Clubs
Meriden, CT
4 days ago
Medical Receptionist - Floating - EVERGREEN
...abilities. Proficiency in data entry and computer skills. Ability to thrive in a fast-paced environment. Exceptional customer service skills. Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures....
Full time
Work at office
Flexible hours
Weekend work
Afternoon shift
ReFocus Eye Health
Meriden, CT
5 days ago
Full Time & Part Time Medical Receptionist
...Wallingford. - 1 year of experience in medical with insurance knowledge. - Detailed oriented applicant - Great Customer Service -eClincalworks experience is a plus CareMEDICA is an equal opportunity employer. All aspects of employment...
Full time
Part time
Local area
CareMedica
North Haven, CT
1 day ago
Route Sales Rep
...to detail. The chosen candidate will be responsible to ensure customers are receiving orders on time and in the quantities they have ordered... ...) Must be at least 21 years of age Minimum 1 year of DSD service or sales experience Have a clean driving record Pass...
Base plus commission
Full time
Early shift
Calise Bakery
Wallingford, CT
18 days ago
Clerical/Admin - Administrative Assistant
$742.6 per month
Details Client Name HHC - 450 West Main Street Building 3 Job Type Travel Offering Non-Clinical Profession Clerical/Admin Specialty Administrative Assistant Job ID 18485432 Job Title Clerical/...
Weekly pay
Local area
Shift work
HHC - 450 West Main Street Building 3
Meriden, CT
2 days ago
Kitchen & Bath Salesperson
...coordination to deliver high-quality kitchen and bath solutions for our customers. You will guide customers from initial consultation through... ...building long-term relationships. Best-in-class customer service is the number one objective. What You’ll Do Conduct...
Full time
For contractors
Koopman Lumber
Meriden, CT
16 days ago
Outside Sales Representative
$80k - $200k
Job Description Job Description Overview Do you have a passion for making a difference for small business in your community? Are you looking for a career with unlimited income potential ? Is company culture important to you? Or maybe you have been thinking ...
Full time
Flexible hours
National Federation of Independent Business (NFIB)
Wallingford, CT
9 days ago
Customer Resolution Specialist
$24 - $26.5 per hour
...At 4AllPromos, our goal is to provide an exceptional customer experience every day. The Customer Resolutions Specialist plays a critical... ...account management, operations, production, art, and customer service teams to resolve issues swiftly. Escalate systemic or high-...
Hourly pay
Flexible hours
4AllPromos
Northford, CT
2 days ago
Automotive Sales Consultant
...Strong communication and interpersonal skills Proven ability to work in a fast-paced, team-driven environment High-level customer service and relationship-building ability Valid driver’s license with clean driving record EEOC Statement: BMW of North...
Local area
BMW of North Haven
North Haven, CT
27 days ago
Part Time Customer Service Representative $17 hourly
$17 per hour
...Customer Service Representative With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise...
Hourly pay
Part time
Night shift
Raymour & Flanigan
North Haven, CT
1 day ago
Retail Sales Associate
$16 - $21 per hour
...youll be doing... As a full-time Verizon Retail Sales Associate, youll have the opportunity to grow your career with a team... ...using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. Learn and uncover...
Hourly pay
Full time
Temporary work
Work experience placement
Summer work
Immediate start
Shift work
Weekend work
Afternoon shift
Verizon
Meriden, CT
1 day ago
Client Service Admin - Wallingford, CT
Fosdick Fulfillment Corporation, a leader in fulfillment services, has a full time Client Service Administrator available in our Wallingford... ...clients, such as production, programming, returns, accounting, customer service, and others, through scheduled client visits, report...
Full time
Monday to Friday
Fosdick Fulfillment
Wallingford, CT
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Pharmacy Customer Service Associate. Be the first to apply!