IT Manager & Business Systems

Full-time

Insight Global

Job Description

The Manager IT and Business Systems lead enterprise systems architecture and the optimization of software integrations, and strategic use of enterprise systems, including ERP, Commercial and operational management systems (e.g., CRM), and business intelligence tools (Power BI, AI). This role ensures that systems support efficient operations, data-driven decision-making, and organizational scalability. This role is accountable for designing and sustaining a scalable, integrated systems infrastructure that supports cross-functional operations, enables data-driven decision-making, and allows for continuous development across ERP, CRM, and BI ecosystems. The position ensures alignment of systems, data, and processes to drive operational efficiency, visibility, and long-term organizational scalability.

Key Responsibilities

Own enterprise systems architecture and integration strategy across ERP, CRM, BI, and supporting operational platforms
Own and execute ERP optimization in partnership with functional leaders
Develop and oversee Power BI dashboards and analytics
Support software integrations across ERP, Commercial systems (e.g., CRM), and manufacturing processes to enable end-to-end process visibility and KPI reporting
Support user adoption through training, standard work, and continuous improvement
Work with Commercial, Customer Service, Manufacturing, and Logistics teams to improve lead to-order and order-to-fulfillment workflows, reducing manual tasks through system-driven processes
Support and explore AI- and analytics-enabled capabilities as data and process maturity increase Success Metrics: Increased ERP/HubSpot and other business systems utilization across Operations and Commercial teams
Reduction of manual, non–value-added operational and commercial reporting and reconciliations
Improved operational and commercial KPI visibility to support business decisions
High adoption rates of systems and dashboards
Improved data accuracy and process discipline through standardized system workflows

Required Skills & Experience

Bachelor’s degree in Information Systems, or related field
7+ years of experience in ERP, business systems, or analytics roles
ERP systems experience (Acumatica experience a plus)
Strong manufacturing and commercial ERP experience required
Strong understanding of business processes and KPIs

Nice to Have Skills & Experience

Strong communication skills; able to influence across teams
Hands-on technical skills working in ERP systems, manufacturing/process data, and reporting tools
Business acumen with understanding of how system decisions impact cost, service, and scalability
Ability to translate operational needs into system solutions
Experience in plastics industry highly preferred

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Vacancy posted 17 hours ago

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