Customer Service Associate

Job Description

Job Description

BLISS Car Wash:

• Customer Service Representative - $500 Sign on Bonus.
• Base $16.90 - $20.00 hourly base pay, plus commission and incentives.

Benefits:

• $500 Sign on Bonus.
• Hourly plus commission and incentives.
• Flexible working hours.
• Medical, Dental, Vision, Critical Illness & Accident Insurance Plans.
• 401k with Employer Matching.
• FREE weekly car washes.
• We offer the opportunity for growth within the BLISS family and value each one of our team members.

At BLISS we make a difference one car at a time. It’s not only about what we do, it’s about who we are. We are passionate and contagiously positive. We love to make people smile and we’ll do whatever it takes to make our guests happy. We are water warriors. We believe water is life so we fight to conserve it at every turn. We are united. We’re all part of life on this planet and together we can make it better.

Responsibilities:

• Greet guests and create an exceptional first impression for all guests.
• Educate all guests on single wash, upgrades, and membership packages.
• Offer & Sell BLISS Monthly Unlimited Wash Memberships.
• Offer & Sell BLISS Single Wash Packages as well as Upgrades.
• Be able to process payments. 
• Ensure all vehicles are loaded safely and correctly onto the conveyor.
• Prep the vehicle within company guidelines.
• Quality Control area - verify all vehicles are BLISS clean and wipe down vehicles within company guidelines.
• Provide excellent service to ensure all guests have a great experience.
• Maintain a safe and clean work area.
• Perform after-hours site cleaning by following the schedule (Cleaning site includes but is not limited to Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walkways, queuing area, etc.) 
• Maintain high standards of personal appearance and grooming, which include wearing proper uniform/appearance policy.
• Ability to follow directions as well as to exercise good judgment and make decisions consistent with the job functions.
• Follow company safety protocol.
• Be a team player.

Experience: Combination of experiences such as car wash, retail, and guest service industries preferred BUT NOT NEEDED.

Knowledge:

• Must always maintain the highest level of service.
• Ability to adapt to the ever-changing high-volume retail while working in a team environment. Flexibility to adapt to a variety of situations.
• Ability to work varied hours/days as business dictates.
• Demonstrates ability to improve through training.

Work Schedule: Full-time & Part-time employees that can work varied hours/days as business dictates.

Reporting Relationships: Reports to the Site Manager.

Working and Environmental Conditions:

• Works mainly outdoors and at times indoors.
• Constant exposure to fumes from equipment, and cleaning solvents (ex. dust, fumes, and gases.) The constant fluctuation in temperature and conditions (ex. heat, cold, humidity). Some noise and vibration exposure.

• Must have the ability to lift up to 50 lbs.
• Ability to stand or walk for long periods of time.
• Ability to operate all related equipment. BLISS Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic.

We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable “Fair Chance” ordinances.

We offer Flexible Working hours, Holiday Pay, Medical, Dental, Vision, Critical Illness & Accident Insurance Plans, and 401k with Employer Matching. Sign-on bonus is paid after 90 days of continuous employment.