Ticket Agent (Part-Time)

Job Title

Basic Functions:

Selling tickets and memberships to visitors using a computerized ticketing system and able to make changes accurately. Presenting a positive first impression to those visiting MSC and assisting to make their visit more enjoyable. Providing general information regarding the events, exhibits and special events of MSC. Ensuring customer satisfaction by answering general questions and resolving complaints courteously. Must be able to communicate with our diverse group of visitors and members.

Education:

High School Diploma or equivalent (May consider High School Seniors)

Experience:

1-2 years Customer Service experience

Knowledge, Skills, and Abilities:

Knowledge:

MSC Pricing/Hours and all programs available to the public

MSC policies, exhibits, IMAX, MSC Theater and Planetarium productions

Geography of Baltimore/Washington Metro Area

Geography of the state of Maryland and Mid-Atlantic Region Skills:

Excellent telephone skills

Excellent organizational and communication skills

Good typing, computer, and general clerical skills

Ability to:

Speak easily and professionally with callers

Interact with Staff and Management

Manage multiple and diverse responsibilities

Arrive promptly to work

Basic Requirements: Must be able to pass a background check

FLSA Status: Non-Exempt

Pay Rate: $15/hour

Benefits: Sick and Safe Leave Accrual, Retirement savings plan, free on-site parking with employee permit