Care Manager

JOB SUMMARY THE CARE MANAGER WILL BE RESPONSIBLE FOR MANAGING RELATIONSHIPS WITH CLIENTS, SERVING AS A TRUSTED ADVISOR TO THE FAMILIES WE SERVE AND MAXIMIZING CUSTOMER LOYALTY. TO BE SUCCESSFUL IN THIS ROLE, ONE MUST HAVE AN EAGERNESS FOR DELIVERING EXCEPTIONAL CARE TO CLIENTS AND BE WILLING TO GO ABOVE AND BEYOND TO ENSURE UTMOST CLIENT SATISFACTION. TO BE A CARE MANAGER, ONE SHOULD HAVE A PASSION FOR TAKING CARE OF OLDER ADULTS AND PERSONS WITH DISABILITIES, AND THE ABILITY TO PUT FAMILIES AT EASE BY IDENTIFYING THEIR PAIN POINTS AND ARRANGING FOR THE BEST SOLUTIONS. TOP CANDIDATES ARE SKILLED AT LEADING CONVERSATIONS, HAVE WORKED IN A CLINICAL SETTING, AND HAVE EXPERIENCE IN GERIATIC CARE MANAGEMENT. ROLE AND RESPONSIBILITIES In-Home Visits (Assessments/Follow-Up) Perform initial in-home assessments in clients’ homes to determine care needs and develop appropriate plans of care for families in need. Establish a strong first impression when visiting new clients to ensure high rate of conversion from prospect to client. Maximize sales potential by building a strong rapport with families, developing a thorough understanding of customer needs/requirements, and providing recommendations on the best arrangement of services (caregiving, nursing, and/or care management). Review pricing and cost of services with clients and ensure successful onboarding of new clients. Ongoing Client Support (Issue Management) Serve as “account executive” or primary point of contact for assigned clientele, maximizing the quality of care provided and profitability of services provided. Ensure that ClearCare system is updated with documentation of all client communication (including all in-home follow up visits and phone calls) and client records (e.g. plan of care). Collaborate with care coordination team to ensure that caregivers placed in clients’ homes are the best fit for meeting the needs and requirements of families served. Professional Care Management Services Identify and cultivate opportunities to provide professional care management services to clients, including benefits administration, contingency planning, trust administration, financial planning, coordination of medical resources, family counseling, etc. Positive Health Outcomes Provide on-site training and education to caregivers as needed and ensure that caregivers are always introduced to clients on or before their first day in a clients’ home. Ensure that caregivers are educated on all relative signs and symptoms of a client’s diagnosis. Track various quality KPIs (30, 90, 180-day readmission rate for clients, diagnosis-related recovery trends, hospitalizations, discharges, etc.). QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor’s degree in social sciences, social work, or a related field. Minimum 1 year experience working in a clinical setting or providing social work. Minimum 1 year of xperience working with patients or managing client relationships. Strong candidates have experience working in a sales-driven environment. Experience in geriatric management as an “aging life care professional” is a plus (including certification or involvement with Aging Life Care Association). REQUIRED SKILLS Technical Fluent in Microsoft Office 365. Able to organize and maintain electronic client records. Experience using ClearCare is a plus. Practical Strong interpersonal skills. Able to build strong relationships with clients. Skilled at leading conversations. Organized and detail oriented. Problem-solving and decision making skills. Excellent written and oral communication skills. Able to manage time well and work efficiently. Strong attention to detail. Works independently Soft Flexible, humble, and team-oriented. Compassionate and empathetic. Grit, passion, and perseverance. PHYSICAL REQUIREMENTS Must be able and willing to drive to various parts of Fort Worth to visit clients in homes. Prolonged periods of sitting at a desk and working on a computer. #J-18808-Ljbffr