Team Leader

Operational Leader at Chick-fil-A Walnut Avenue

An Operational Leader at Chick-fil-A Walnut Avenue is the one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Operational Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. An Operational Leader's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow. Operation Leaders will be assigned opening and closing shifts as well as effectively manage the staff within these shifts. As an operational Leader you will ensure that all processes and procedures are adhered to on a daily basis by all team members.

Responsibilities include:

• Hold team members accountable to properly prepare and package all menu items according to CFA Standards.
• Coach team members when processes or procedures are not followed
• Ensure team members work with a sense of urgency
• Adhere to all cleaning and safety issues within the restaurant
• Offer immediate and respectful response to Guest's needs
• Treat all team members with respect and dignity while delegating daily duties
• Communicates all issues with team members and guests to Management team in a timely manner
• Ensure that all guests are served at all touch points (F2f, Dining room, delivery, curbside. Via telephone)
• Lead by example- must adhere to all CFA policies and procedures.
• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Highly Dependable
• Servant Spirit with a strong sense of stewardship
• High Integrity and Honest
• Thrive in a fast-paced high stressed environment and adapt to change quickly and efficiently
• Ability to multi-task
• Heart of a mentor
• Make Emotional Connections with Guests
• Reliable transportation
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

As a leader at Chick-fil-A Walnut Ave. you will be given the opportunity to become a highly effective leader with the responsibility to positively influencing a large number of team members. With your full commitment, the skills you will learn will be able to transfer to any career path you may choose in your future. We are committed to building strong leaders for tomorrow.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business.

Here are some of the great benefits of working at Chick-fil-A:

• FLEXIBLE HOURS: We strive to be flexible in our scheduling to allow our team members the ability to maintain a healthy work-life balance
• CLOSED SUNDAYS: All Chick-fil-A restaurants are closed on Sundays so you can have quality time to spend with your family and friends.
• COMPETITIVE PAY: We have a great starting pay with a paygrade platform which allows you to grow within our company.
• IT'S A GREAT PLACE TO WORK: We are not just a job, we are family creating a fun work environment where you can positively influence others
• SCHOLARSHIP OPPORTUNITIES: Every year Chick-fil-A gives team members the opportunity to apply for scholarships from $1000 up to $25,000.
• INTENTIONAL GROWTH AND DEVELOPMENT: To help you reach your professional goals within our walls and BEYOND!

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Work schedule

• Weekend availability
• Day shift
• Night shift

Benefits

• Flexible schedule
• 401(k) matching
• Referral program
• Employee discount
• Paid training