Customer Service Agent

Job Title: Customer Service Return Agent (CSA)Location: Sixt Rent a Car – Indianapolis International AirportSchedule: 2 PM – 10 PM, Sunday through ThursdayPay: $17/hour About the Role:Sixt Rent a Car, part of the Tom Wood Group, is looking for a Customer Service Return Agent (CSA) to join our high-energy, customer-focused team at Indianapolis International Airport. In this role, you will ensure a seamless, professional, and efficient experience for customers returning rental vehicles while supporting the operational flow of the rental location. Key Responsibilities: * Greet returning customers with professionalism and a positive attitude. * Inspect returned vehicles for condition, cleanliness, and compliance with company standards. * Accurately process rental returns, including payment reconciliation and documentation. * Address customer questions, concerns, or complaints with courtesy and efficiency. * Ensure vehicles are ready for the next rental, coordinating with maintenance and cleaning teams as needed. * Maintain accurate records and assist with reporting as required. * Support team members and perform additional tasks to help maintain smooth operations. * Promote a safe, clean, and compliant work environment. Qualifications: * Excellent communication and customer service skills. * Positive, friendly, and team-oriented attitude. * Detail-oriented with strong organizational skills. * Ability to work in a fast-paced environment and handle multiple tasks efficiently. * Previous customer service or rental experience is a plus. * Valid driver’s license with a clean driving record required. Perks & Benefits: * Paid Time Off (PTO) & Holidays * Medical, Dental, and Vision Insurance * 401(k) with Company Match * Life & Disability Insurance * Career Advancement Opportunities * Tuition Reimbursement * Training & Development * Service Awards About the Tom Wood Group:Family-owned and locally operated for over 50 years, the Tom Wood Group is committed to excellence, integrity, and superior customer service. Our core values include: * Humbly Confident * Passionately Driven * Sincere Desire to Help Others * Uncompromising Integrity Employment Requirements:Employment is contingent upon successfully passing a background screening, including a criminal check, motor vehicle report, social security verification, and drug test.