Guest Service Agent

About the job Guest Service Agent


Do you love crafting experiences and memorable moments for every guest? We do! Maxwell Mansion has an exciting opportunity to join our Guest Services team. Come work at the exciting and historic Lake Geneva Maxwell Mansion & Boutique Hotel! Join our team of talented staff and be a part of the most unique and exciting location in Lake Geneva! We are a 28-room upscale boutique hotel with two incredible unique bars and lounges. This role is responsible for making and cultivating the end-to-end guest experience so that they write 5-star reviews and have all their friends wanting to come to Maxwell.

We are looking for a hardworking team member to work 3-5 days a week between the hours of 7am and 11pm, at times overnight hours might be available. This is a year-round job and is not seasonal. In this role you will be responsible for various key tasks throughout the property including but not limited to ensuring guests rooms are ready for arrival, creating and delivering amenity packages, answering phones, booking reservations, assisting guests with arrival/departure, ensuring the grounds and Mansion are constantly shining, assisting with events held on property, working in the kitchen, and willing to assist anywhere as needed on property, and providing transportation in our vintage electric buggy! Apply today! Must work nights and weekends, be able to lift more than 50 lbs, constantly be on your feet, sit for periods of time at a desk, be a self-starter, able to work alone, and be a step ahead of your managers and guests needs. This position requires you to have a valid US driver's license and have or will obtain your beverage operator's license from the City of Lake Geneva. If you do not have your operator's license, we will reimburse the cost of the operator's license from the City once your license is issued. Previous hospitality experience working guest services/front desk is preferred.

In addition to our highly competitive hourly pay, guest service team members receive a portion of the Hotel Service Charge. At Maxwell, we charge a 6% service charge on our nightly room rates in place of a resort fee. In addition, individuals who assist or work with events will receive a portion of the event service charge. These service charges, less a small percentage, are given to a team based on our hours worked in addition to our highly competitive hourly pay structure. We believe in our team and having them share in our success!