TECHNICAL LEAD L1

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at DescriptionJob Summary: Onsite Tech lead responsible for overseeing DCMS operations, ensuring seamless content delivery, system performance, and user support. Leads incident management, stakeholder coordination, and cross-team collaboration to resolve issues and drive continuous service improvement. Ensures system reliability through proactive monitoring, maintenance, and root cause analysis.Key Responsibilities: Manage day-to-day operations of Digital Content Management Systems, including user onboarding, configuration, content deployment, and reporting.Enable immediate onsite action for critical incidents and access issuesLead incident, problem, and service recovery management during outagesServe as primary interface with LAWA IT and Business teams ensuring real-time communication and issue tracking.Collaborate with L1/L2/L3 support teams, customer IT teams, OEMs, and partners for timely resolution of incidents and continuous service improvement.Review and approve scheduled maintenance and application upgradesMonitor offshore deliverables, ensuring consistent service qualityPerform root cause analysis to resolve production issues.Diagnose and troubleshoot DSD & ACN applications.Support and manage DCMS platform, ensuring seamless content delivery and system performance.Conduct preventive maintenance, system health checks, patching, performance tuning, and software upgrades within defined maintenance windows.Required Skills:Strong troubleshooting across Application + Cloud + InfrastructureHands-on Azure cloud operations exposureITSM expertise (ServiceNow)Network and system administration expertiseExcellent communication and stakeholder managementAbility to manage critical incidents within SLACollaborative approach with client–offshore teamsPreferred Qualifications: 12-15 years of experience in IT including application support programsStrong experience in application/platform operations, incident management, and production support environmentsProficiency in troubleshooting applications, performing root cause analysis, and managing system performanceHands-on experience with ITSM tools (e.g., ServiceNow) and stakeholder coordination in a multi-vendor environmentKnowledge of preventive maintenance, system upgrades, patching, and offshore team coordinationMandatory Skills: Telecom Unified Communications SIP. Experience: 5-8 Years.The expected compensation for this role ranges from $60,000 to $148,500 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.