Public Benefits Specialist Entry. Spanish Preferred

Job Overview Initial Posting Date: 05/26/2026 Application Deadline: 06/02/2026 Agency: Department of Human Services Position Type: Employee Title: Public Benefits Specialist Entry. Spanish Preferred. The Oregon Department of Human Services is a proud Equal Opportunity Employer guided by our Equity North Star and vision for a positive organizational culture that advances equity and diversity. We encourage applications from historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve a diverse and inclusive community. This position is bilingual preferred; the language skill is not required; bilingual differential pay is available after passing the Spanish language exams. Responsibilities Act as the first face of contact in the ODHS offices for customers entering the physical office or virtually. Contribute to a welcoming environment as families interact with the department. Greet and assist Oregonians through a trauma-informed lens. Assist Oregonians applying for programs such as medical, cash for families, domestic violence services, food benefits, childcare assistance, and long-term care services in‑person, by phone, and via the online applicant portal; answer case status and other inquiries; provide information on accessing community resources. Work within a team that collaboratively rotates tasks to support the business needs of the office. Minimum Qualifications Two years of experience working in a reception area or call center interviewing to obtain information or providing customer service involving a high volume of work. OR an associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center interviewing to obtain information or providing customer service. OR an equivalent combination of education, training, and experience relative to the class concept. Essential Attributes Customer Service: Demonstrated professional demeanor delivers quality customer service daily by telephone, in writing, or in person. Computer Skills: Experience with computers, web browsers, databases, Microsoft Office, phone systems, copiers, scanners, fax, and multitasking systems. Communication: Experience conveying technical concepts, simplifying information, and confirming comprehension through active listening techniques. Collaborative Team Member: Experience elevating all team member voices and building relationships with team members. Accuracy and Attention to Detail: Experience reviewing and verifying information for accurate data entry, and determining appropriate outcomes and follow‑up actions. Diversity, Equity, Inclusion and Belonging: Experience using trauma‑aware and strength‑based practices to create a welcoming environment and providing equitable service. Working Conditions Workplace: Storefront office; not a remote position. Schedule: Monday–Friday, 8:30 AM to 5:30 PM. Contact: Public, including individuals experiencing emotional and financial stress. Physical: May require sitting at a computer or telephone for prolonged periods. Background Checks and Requirements Criminal history and background check for finalists. No visa sponsorship; I‑9 and E‑Verify required. Benefits Employee Resource Group communities. Cost‑of‑living adjustment. Annual salary increases (until reaching top of salary range). Comprehensive benefits package. Potential eligibility for Public Service Loan Forgiveness Program. Employment Preference Veterans’ preference information available upon request. General Information Permanent, full‑time position represented by the Service Employees International Union (SEIU). Recruitment may be used to fill future vacancies in the same classification. Contact Information Email: View email address on click.appcast.io Recruiter: Brent Lawrence (include requisition number when contacting). #J-18808-Ljbffr