Service Estimator

Service Estimator

This is a Service Estimator Support position based out of Denver, Colorado. The role includes service support from the time of inquiry to delivery, which requires parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving.

Responsibilities:

• Handling inbound customer requests to generate sales of compressed air products, blower/vacuum products and parts.
• Assist customers with parts identification and generate service repair quotes, installation quotes and PM agreement quotes for customers to ensure quotes successfully transition to orders.
• Manage our rental fleet which includes but is not limited to: monthly billing, managing depreciation of assets and coordinating service intervals on machines.
• Investigate "Insight" cases on CC360 to determine if a service quote is needed.
• Manage these orders to ensure delivery schedule is achieved.
• Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery.
• Mentor peers and share best practices with those less experienced as needed.
• Manage inventory to stocking levels.
• Ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Operate forklift in Parts Warehouse within compliance.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.

Requirements:

• High school diploma or GED required
• Ability to communicate effectively to all teammates, providing responses and updates timely
• Excellent multi-tasking skills to receive information and requests via multiple media methods
• Excellent written & verbal communication skills
• Organizational skills – ability to manage time and multi-task.
• Thinks and acts strategically
• Customer service focus – understand the need, solve problems, and respond in an efficient manner
• Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire
• Forklift certification a plus, but not required (we'll certify you!)

Pay Range: $75,000-$90,000