Manager, Patient Data Management

Manager, Patient Data Management

Job Summary

The Manager, Patient Data Management will be responsible for the governance, operation, quality, and strategic management of patient-level data assets supporting Amgen’s Patient Support Programs (PSPs), Specialty Pharmacies (SPs), Site of Care (SOC), and other patient-related data sources. This role partners closely with Commercial, Patient Access, Technology, Privacy, Compliance, Legal, and external vendors to ensure compliant data acquisition, integration, stewardship, and delivery of high-quality patient data that supports business decision-making and patient journey analytics.

The role will also serve as a subject matter expert for patient data, helping business and analytics stakeholders understand data definitions, source-system differences, business rules, data limitations, and impacts to downstream reporting and analytics.

Key Responsibilities

• Manage patient data governance and day-to-day operations across Amgen brands and patient support programs, including Hub Services, Nurse Support, Copay, Specialty Pharmacy, Site of Care, and other patient-level data sources.
• Partner with the Patient Data Management Senior Manager and business stakeholders to gather, document, prioritize, and implement requirements for new patient data sources and enhancements.
• Lead end-to-end onboarding of patient data sources, including requirements definition, field mapping, File Interface Agreements (FIAs), testing, validation, and production deployment.
• Review and validate FIAs, file layouts, data mappings, business rules, data-transfer requirements, and source-to-target transformations for new feeds and migration initiatives.
• Manage external data aggregators, vendors, and technology partners to ensure adherence to data quality, service-level, and operational expectations.
• Investigate and resolve patient data quality issues through profiling, validation, reconciliation, root-cause analysis, and preventative controls.
• Develop and maintain data specifications, data dictionaries, business rules, process documentation, governance artifacts, and lineage for patient-level data assets.
• Provide proactive communication and change management for major patient-data changes, including source or table changes, milestones, downstream impacts, and reporting readiness.
• Partner with Specialty Pharmacy, Site of Care, Trade & Channel, Contracting, Legal, Privacy, Compliance, Technology, and other functions to establish, review, and operationalize patient data agreements and amendments.
• Lead Site of Care patient-data operations, including vendor onboarding, data requirements, feed monitoring, data-quality and contract-compliance oversight, issue escalation, and reliable downstream delivery.
• Respond to complex stakeholder data inquiries and translate business needs into actionable patient-level data requirements, extracts, and analyses involving enrollment, status, brand, claims, payer/coverage, and other patient attributes.
• Serve as a trusted patient-data subject matter expert and point of contact for data definitions, source-system differences, limitations, data-quality investigations, onboarding, and reporting readiness.
• Ensure compliant processing, storage, access, and use of patient-level data in alignment with Amgen Privacy, Compliance, Legal, and Information Security policies, including access controls and audit readiness.
• Support connected patient datasets and Patient 360 initiatives by defining linkage requirements, validating data connections, aligning business rules, documenting lineage, and improving the usability of integrated patient data.
• Drive continuous improvement through scalable data-management practices, including standardized onboarding, data-quality monitoring, status and issue tracking, automation, lineage, traceability, and self-service capabilities.
• Identify opportunities to leverage AI and automation across patient data operations, including data-quality monitoring, documentation, issue triage, file monitoring, KPI validation, and stakeholder self-service.

Basic Qualifications

Doctorate degree and 2 years of data management, analytics, sales and marketing operations, healthcare analytics, patient services, specialty pharmacy, and/or value & access experience

OR

Master's degree and 4 years of data management, analytics, sales and marketing operations, healthcare analytics, patient services, specialty pharmacy, and/or value & access experience

OR

Bachelor's degree and 6 years of data management, analytics, sales and marketing operations, healthcare analytics, patient services, specialty pharmacy, and/or value & access experience

OR

Associate's degree and 10 years of data management, analytics, sales and marketing operations, healthcare analytics, patient services, specialty pharmacy, and/or value & access experience

OR

High School Diploma / GED and 12 years of data management, analytics, sales and marketing operations, healthcare analytics, patient services, specialty pharmacy, and/or value & access experience

Preferred Qualifications

• Experience managing Patient Support Program, Hub, Copay, Specialty Pharmacy, Site of Care, or other patient-level healthcare data assets.
• Experience supporting Site of Care patient-data operations, vendor feeds, data-quality management, issue resolution, and downstream delivery.
• Experience with healthcare, pharmaceutical, patient services, commercial, and value & access data processes and contracting.
• Experience managing third-party data vendors, aggregators, and technology partners.
• Demonstrated expertise in data governance, stewardship, quality management, and data lifecycle management.
• Experience defining business requirements, data mappings, file specifications, data dictionaries, business rules, and integration documentation.
• Strong analytical skills, including patient-level data profiling, reconciliation, validation, anomaly investigation, and root-cause analysis.
• Experience supporting data migrations, system implementations, and large-scale data integration initiatives, including assessing downstream reporting and analytics impacts.
• Experience translating complex stakeholder needs into patient-level data requirements, extracts, validation analyses, and actionable insights.
• Experience with SQL, Databricks, AWS, Tableau, Power BI, or similar data and analytics technologies.
• Strong project management, communication, stakeholder management, negotiation, and relationship-building skills, with the ability to influence without authority in a matrixed environment.
• Knowledge of healthcare privacy, patient-level data governance, compliance requirements, Agile delivery, and continuous improvement practices.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer. We make all employment decisions without regard to race, color, religion, sex or any other characteristic protected by applicable law.

We provide reasonable accommodations to applicants and employees with disabilities, consistent with legal requirements. Please contact us to request accommodation.