Desktop Support Engineer
Purple Drive
Overview: Role: Desktop Support Engineer Location: Newark, NJ 100% Onsite, 5 days a week. Local candidates preferred. Laptops/Desktops troubleshooting, troubleshooting hardware and software issues, installing software and updates, Outlook, SCCM, AD, O365, Imaging, Win10/11/Mac OS support o Infrastructural support to the end user clients by responding to all incoming service requests/incidents for PCs/laptops. The individual will support, * Install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization. o Updating ticket on IT service management tool with proper work notes. o Provide Tier II support for system images, virtual environments, and Mac OS Management. o Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services and remote support, where appropriate. o Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues. o Provide all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues. o Remote support & troubleshooting of end user issues o Support IT infrastructure endpoints maintenance and upgrades o Provide technical support to end-users for desktop systems and applications o Troubleshoot hardware and software issues on desktop and laptop computers o Provide technical guidance and collaborate with Tier 3 to streamline services and support. o Serve as the escalation person for complex issues for the desktop support team o Document detailed notes in the ticketing system and provide accurate and timely customer updates. o Manage user accounts and permissions o Install, configure, and maintain desktop software and hardware o Assist in the setup and deployment of new computer equipment o Windows OS, MacBook supporto Zscaler troubleshooting"
Vacancy posted 5 days ago
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