Dispatcher - Amazon DSP

Job Description

Job Description

Company Description

Liftoff Logistics is an Amazon Delivery Service Partner built on a fast-paced, supportive team culture. We invest in our drivers — with structured training, real advancement opportunities and a workplace that values respect and working as a team as much as performance.

We are hiring a seasonal Dispatcher for Peak Season — mid - September through the end of December , with the potential to convert to a permanent role based on performance and business need.

As Dispatcher you'll coordinate and optimize daily delivery operations — managing driver schedules, troubleshooting issues in real time, and keeping service quality high. You'll also be on hand to run delivery routes yourself, stepping in for rescues or call-outs as needed, so you'll stay hands-on with the operation you're managing.

Ready to lead a team this peak season?Apply today — this is a great way to step into a leadership role, with the door open to something permanent.

Benefits:

• $27/hr plus overtime pay and performance bonuses 
• Full benefits : Medical, Dental, and Vision insurance
• 401(k) with company match
• PTO and sick leave
• Tuition Reimbursement Program
• A path to full-time : strong performers may be brought on permanently after the peak season
• A dynamic, supportive team culture that values authenticity and respect

Duties: 

• Perform opening duties such as assigning vans, assembling asset bags, managing call-outs, troubleshooting route assignment issues, and conducting Stand-Up meeting
• Use dispatch management software to track details of operations and performance
• Stay in constant communication with drivers, providing updates, guidance, and support throughout their shifts
• Monitor Netradyne for safety violations and take immediate action as appropriate
• Facilitate communication with other members of the leadership team
• Roster next day drivers each night, taking into consideration various factors
• Document accidents, injuries, and other incidents accurately and timely
• Coach drivers on scorecard areas of improvement 1:1 to boost key metrics
• Resolve on-road issues as they arise such as vehicle or phone malfunctions, tows, flat tires, etc.
• Uphold Amazon's DSP guidelines, policies, and service standards
• Be ready and willing to take a route yourself to cover call-outs and rescues as needed -- every route must be covered

• Previous DSP experience, preferably in Dispatch but not required
• Administrative and/or supervisory experience a plus
• Strong computer skills
• High school diploma or equivalent
• At least 21 years old
• Authorized to work in the U.S. without sponsorship
• Able to pass a background check and a 4-panel drug screening (does not test for marijuana pre-employment)
• Strong English communication skills — speaking, reading, and writing
• Ability to manage multiple priorities and stay detail-oriented in a fast-paced, changing environment
• A team mindset — you'll work closely with drivers and other team members toward shared goals
• A non-provisional, unrestricted U.S. driver's license and a clean motor vehicle record
• Ability to regularly lift 50 lbs. solo

We are an Equal Opportunity Employer.  All qualified applicants will be considered for employment, regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation, or any other protected class status. Qualified applicants with arrest and conviction records will be considered for employment.