JOB FAIR - Seasonal Events Associate, Garden Lights

Event Associate

The role of an Event Associate is to provide exemplary hospitality and deliver an excellent guest experience at all times while serving and interacting with our guests. All Atlanta Botanical Garden staff are considered to be Ambassadors and Representatives of the Atlanta Botanical Garden and should represent themselves accordingly. This a temporary position, the season will begin around October 19th, to January 10th.

Key Responsibilities

• Greet each guest and nurture outstanding customer service
• Ensure compliance of the Garden's tip policy at all times
• Accurately and efficiently complete all sale transactions and maintain proper payment accountabilities
• Handle set-up, break down and clean-up of assigned point of sale terminal and work location
• Organize the area to streamline guest transactions and inventory
• Properly record all transactions via the point of sale system, confirm order, inform guests of the amount owed, process payments, and provide products sold
• Handle set up of stand, arrange displays
• Notify supervisor/Lead of any inventory deficiency, shortage, spill, point of sale issue, need for void/refund or incidents with guests
• Ensure solid product knowledge of all items being sold
• Acquaint guests with items for sale and use proper selling techniques
• Gauge customers' needs and preferences and make recommendations
• Serve alcoholic beverages responsibly, request identification, and adhere to all alcohol service policies and procedures
• Perform clean up duties in the stand to maintain the quality appearance of the work area, including cleaning equipment
• Perform breakdown of all product and supplies that are pulled and return product to the appropriate storage location, restocking for the next day if needed

Requirements

• Must be able to work independently as well as in a team environment
• Organizational skills are essential
• Ability to respond quickly and effectively to change
• Attention to detail and excellent math skills
• Must be able to interact with the public in a confident and professional manner
• Demonstrate excellent listening and clear speaking skills
• Must complete alcohol service training TIPS On-Premise Alcohol Certification
• Must have access to reliable transportation and be able to report to work on a changing schedule, including weekends, evenings and holidays
• Must have guest focus approach
• Ability to work in a fast-paced environment

Physical requirements

• Standing and walking 90% of the time
• Position occasionally requires the ability to lift up to 20 lbs
• Constant standing, walking, bending, reaching and repetitive motions
• Position requires working in proximity to wood burning fires at times
• Must be able to work outside at times, including in the elements during all seasons

It is the policy of the Atlanta Botanical Garden to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations will be made for qualified individuals with disabilities.

Atlanta Botanical Garden Core Values

• Conservation: We value natural resources and ecosystems, making choices with the long-term sustainability of our planet in mind
• Excellence: We hold ourselves to high standards and expect commitment from each other to contribute to a positive image and reputation for the Garden
• Inspiration: We inspire through the creation of an environment that supports imagination and expression of beauty, providing joy, delight, and a deeper appreciation of plants for everyone
• Integrity: We demonstrate honesty, transparency, accountability, trustworthiness, and ethical behavior, exercising good judgment in our actions and communication
• Respect: We value the diversity of our coworkers, volunteers, and guests, holding each other in the highest regard