Healthcare Operations Expert for AI Ops Workshop

Profile: The ideal consultant has hands-on healthcare operations experience in one or more of the following areas: Mailbox operations, fax intake, document intake, correspondence processing, or healthcare fulfillment operations. Medicare/payer operations. Member services, enrollment, fulfillment, prior authorization support, appeals/grievances, or claims operations. Healthcare back-office operations and exception handling. Contact center / shared services operations in healthcare. Process improvement, Lean/Six Sigma, operational excellence, or workflow transformation. AI/automation discovery exposure is a plus, but healthcare operations depth is more important. Responsibilities Participate in discovery sessions and workshops with Indium and customer stakeholders. Help map current-state mailbox fulfillment processes, fax/document intake flows, handoffs, queues, exception paths, and operational pain points. Identify where AI, workflow automation, decision support, document understanding, or agentic automation can create value. Help define use‑case candidates with business outcomes, operational KPIs, assumptions, and risks. Support prioritization of use cases based on value, feasibility, data availability, and adoption complexity. Help Indium prepare workshop outputs such as process observations, use‑case backlog, value hypothesis, and pilot recommendations. Required Skills Strong understanding of healthcare operations. Ability to ask good discovery questions and uncover process realities. Familiarity with operational KPIs such as turnaround time, backlog, SLA, quality, error/rework, productivity, and exception rate. Ability to work with business and technology teams. Strong communication and workshop facilitation skills. Practical mindset: able to distinguish attractive AI ideas from operationally feasible pilots. Nice To Have Experience in mailbox/fax operations, document intake, fulfillment, PBM, Medicare Advantage, payer back-office operations, or healthcare correspondence workflows. Experience with automation / AI workshops, process mining, RPA, workflow tools, or GenAI use‑case discovery. Experience writing BRDs, SOPs, process maps, or transformation roadmaps. Expected Output By the end of the engagement, the consultant should help Indium produce: Current-state operating observations. Top pain points / friction areas in Mailbox Fulfillment. Prioritized AI use‑case list. Recommended workshop questions and facilitation plan. Initial value hypothesis and pilot recommendations. #J-18808-Ljbffr