Inside Sales and Service Coordinator

Job Description

Job Description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Job Description: Inside Sales & Service Coordinator

PIRTEK, the nations leading provider for on-site hydraulic and industrial hose replacement, is hiring for the position of Inside Sales & Service Coordinator .

Position Overview

The PIRTEK Inside Sales & Service Coordinator plays a critical role in the day-to-day operations of a fast-paced Service & Supply Center. This position is highly customer-focused, serving as the primary point of contact for inbound calls, service requests, and walk-in customers.

This role blends inside sales, customer service, and operational coordination , similar to a rental coordinator at a major equipment rental company. The ideal candidate thrives in a dynamic environment, enjoys interacting with customers, and can effectively prioritize and manage multiple service needs in real time.

Key Responsibilities

• Serve as the first point of contact for incoming calls, emails, and walk-in customers
• Build relationships with customers , identify needs, and provide solutions in a timely manner
• Coordinate and dispatch service technicians based on urgency, location, and job requirements
• Prepare and process quotes, work orders, and invoices
• Issue and manage purchase orders (POs) with vendors and suppliers
• Support inside sales efforts by identifying opportunities to upsell services and products
• Assist with inventory management , including tracking stock levels and coordinating replenishment
• Ensure accurate entry of customer information, service details, and job documentation
• Work closely with technicians and management to ensure smooth job execution and customer satisfaction
• Maintain a clean and organized front office and service coordination area

Qualifications

• Strong customer service and communication skills (phone and in-person)
• Previous experience in inside sales, dispatching, service coordination, or rental industry preferred
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable working with computer systems, order entry, and invoicing platforms
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail and ability to stay organized under pressure
• Team-oriented mindset with a sense of urgency and accountability
• 23 years of experience in a service-based or industrial environment is a plus

What Success Looks Like

• Customers receive quick, accurate responses and solutions
• Service calls are efficiently dispatched and completed
• Opportunities to grow sales are identified and acted on
• The operation runs smoothly with clear communication between customers, technicians, and the office