Real-Time WFM Analyst - Customer Care Operations
AccruePartners
AccruePartners is seeking an experienced Workforce Management / Real-Time Analyst in Charlotte, NC, to act as the operational 'air traffic controller' for Customer Care. The role involves monitoring queue activity, staffing alignment, and ensuring operational efficiency. Candidates should have experience in customer support environments and possess strong analytical skills. The position comes with comprehensive benefits and opportunities for professional growth within a supportive team. Technical proficiency with Excel and workforce management systems is preferred. #J-18808-Ljbffr AccruePartners
Vacancy posted 4 days ago
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