E-Commerce Team Leader (In-Store Shopper Department Manager)

Overview At Whole Foods Market, we’re working to nourish people and the planet. We’re committed to providing record‑setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast‑growing program requires talented, resilient, and purpose‑driven leaders who are passionate about our quality products and great customer service. We think you’ll agree that it’s a great time to join #TeamWFM. The Team Leader, WFMOA: E‑Commerce role will require you to lean into your experiences on how to effectively drive the execution of product, labor, and customer demand metrics. You will be expected to perform many micro‑functions including but not limited to people management tasks, non‑inventory management, account management, and problem solving. Where the path forward is dynamic, we partner and drive solutions with our store support teams, but often you will be expected to be the front‑line contact and first point of entry for our team members and business partners. Four key areas that you’ll always focus on are safety, quality, customer experience, and productivity of your department. You will be expected to execute a best‑in‑class process, resulting in reduced costs. As a front‑line leader, you will be the main point of contact for in‑store shoppers and cross‑department partners, requiring excellent people skills. Through these relationships, you will invent new strategies that will help improve our team member and customer experience. As a Team Leader, it is expected that you will operate in a highly ambiguous environment, communicating and interacting with your direct store leadership daily. You are expected to be a subject‑matter expert on all WFMOA processes, execution, and tracking toward program KPI goals. Responsibilities You will be responsible for all aspects of daily operations including supporting WFMOA customer delivery and pick‑up orders, labor, regulatory compliance, and special projects as assigned. You and your team of Associate Team Leaders, Supervisors, and team members are responsible for fulfilling Whole Foods Market customer orders. You are responsible for ensuring that you have hired and properly trained team members, and that their needs are addressed so they can focus on satisfying and delighting customers. Works and communicates with Store Leadership to drive operational improvement in KPIs and compliance with standard operating procedures. Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Oversees the creation of the In‑Store Shopper Team schedule to ensure meeting staffing metrics and capacity. Reviews hourly, daily, and weekly scheduling and order volume to ensure the shopper team can support incoming WFMOA orders. Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale to support In‑Store Shopper/E‑Commerce Team and cross‑functional team needs. Provides timely, thorough, and thoughtful performance evaluations. Maintains cleanliness of all department areas including staging area and coolers, and any inventory that is well‑stocked and properly rotated. Consistently supports and models WFM Leadership Principles and Core Values. Basic Qualifications 24+ months retail experience, including 12+ months. High school diploma or equivalent. Authorized to work in the US without sponsorship. Prior experience leading high‑volume teams. Take ownership in your work and team; available to work overtime during peak seasons and as needed year‑round and flexible to work on any type of assigned shift (nights, weekends, etc.). Proficiency with email, Microsoft Office, and operations‑related applications, including scheduling and ordering software. Preferred Qualifications Possesses a bachelor’s degree in Engineering, Operations, or a related field. Thrives in an ambiguous environment and can motivate yourself to meet deadlines. Comfortable with public speaking or writing; strong verbal and written communication skills. Enjoys analytical work and using data to provide thought‑provoking and workable solutions. Consistently volunteers to lead projects and help your team achieve goals; demonstrates ownership and drives results. High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy. Demonstrates exceptional knowledge surrounding new products, item location, pricing, and awareness of relevant competitors and industry trends. Values long‑term thinking and large‑scale impact to the company. The wage range for this position is $23.60–$42.50 hourly, commensurate with experience. Whole Foods Market offers “Whole Benefits,” a wide range of benefits for full‑time and part‑time team members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other team member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal). Click here for benefit details. At Whole Foods Market, we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site. #J-18808-Ljbffr Whole Foods Market