Implementation Manager

Job Description

Job Description

Description:

About Gifthealth

Gifthealth is a mission-driven healthcare company committed to improving access and outcomes for patients through innovative technology and compassionate service. Our Digi+Hub model merges digital pharmacy speed with flexible hub services, helping more patients get on therapy faster, stay on therapy longer, and deliver better outcomes for brands and providers alike. Gifthealth operates dispensing pharmacies and a nationwide partner network to deliver consistent on-therapy outcomes at scale. 

Position Summary

We are seeking an experienced Project Manager to lead and coordinate strategic initiatives and program enhancements within a dedicated client business unit. In this role, you will oversee the full project lifecycle—from initiation through close—driving technical execution while ensuring a patient-first perspective and alignment with client needs, operational goals, and regulatory compliance. You will define project scope and objectives, develop detailed project plans, manage timelines and deliverables, and maintain clear communication across stakeholders to ensure seamless execution and on-time delivery of high-impact solutions.

Key Responsibilities

• Manage the full project lifecycle from planning to execution and delivery across multiple concurrent manufacturer-sponsored projects and program enhancements. 
• Collaborate with account management, engineering, product, clinical, operations and data teams to to translate client and business requirements into technical deliverables. 
• Serve as the main point of contact for external stakeholders involved in technical integrations or collaborations. 
• Track project milestones, proactively identify and mitigate risks or delays, and escalate blockers to ensure projects stay on schedule and within scope. 
• Maintain clear and consistent documentation, updates, and reporting for internal leadership and external stakeholders. 
• Champion best practices in project management, and continuously look for ways to improve team workflows and outcomes. 
• Facilitate project kick-off and regular status meetings to drive alignment and maintain transparency and accountability. 
• Support change management efforts and ensure all stakeholders are informed and prepared for new releases or program updates.

Qualifications

• Bachelor's degree with 5+ years of project management experience, preferably leading technical or system-focused initiatives in healthcare or health tech.
• Strong understanding of software development processes and engineering team dynamics, with demonstrated experience developing and executing technical project plans.
• Excellent communication and stakeholder management skills, with experience leading diverse cross-functional teams.
• Proficiency with project management tools such at Github, Asana, Trello, or equivalent.
• PMP, CSM or equivalent certification a plus.

Desired Attributes

• You excel in dynamic, fast-paced environments and adapt quickly as client needs and priorities evolve. 
• You remain composed and solutions-oriented under pressure, adjusting seamlessly as programs and projects develop. 
• You focus on driving results—identifying paths forward rather than getting stuck on obstacles. 
• You bring exceptional organization and attention to detail, managing multiple priorities and complex initiatives without missing a beat. 
• You are a clear and confident communicator who can translate complex technical or operational topics into concise, actionable updates. 
• You build trust and alignment across cross-functional teams, guiding collaboration to move programs forward. 
• You ensure accuracy, quality, and compliance in every deliverable, maintaining a high bar for execution. 
• You are client- and patient-minded, consistently prioritizing outcomes that enhance the patient experience and strengthen client partnerships. 
• You demonstrate high learning agility, quickly understanding client priorities, program systems and dynamics and cross-functional workflows to drive successful delivery of new initiatives.

Work Environment

• Location : Hybrid/Remote
• Schedule : Full-time 
• Regular meetings with teams, departments, or leadership to ensure alignment.

Employment Classification

Status: Full-time FLSA: Exempt 

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel.Gifthealth reserves the right to modify job duties or descriptions at any time.

Requirements: