Project Support Coordinator

Job description:

• Supports the development of strategies that lead to the long-term viability and profitability of the design and project management work group through enhanced process improvement practices.

• Supports cross-functional initiatives and/or teams to maximize the efficiency of programs and processes end-to-end.

• Will need to manage projects as assigned, which could include simultaneous demands for needed data and analysis.

• Workload will need to be prioritized to ensure that assignments are completed in a timely manner .

Experience Requirements:

• 1-2 years of successful performance in a Performance Management or Data Analysis role, utilizing process improvement methodology

• Proven customer service and communication skills

• Proven team-building and organizational skills

• Lean Six Sigma training (Preferred)

Skill Requirements:

• Interpersonal skills and ability to translate complex issues into clear and concise concepts through verbal and written communication and presentation abilities

• Ability to possess a working knowledge of Oncor’s operating environment, specifically in regard to the surrounding work group

• Beginner to intermediate application skills in SharePoint, Microsoft Word, Excel, Access and PowerPoint is desired

• Ability to learn internal Oncor computer programs, used for work scheduling and reporting, dispatching, and completing tickets, etc.

Example of Job Duties includes:

• Investigate & complete all MobileTC/WaAM tickets for respective area and direct calls, emails, etc. to appropriate designer, if needed

• Communicate with operations on reject orders if clarification is needed

• Send customers load sheets & receive load sheets

• Review load sheet for accuracy and send back to customer, if not filled out completely

• Set up project in Oracle Maximo

• Assign load sheet to Project Manager based on workload and area

• Create job packet for Project Manager (print out sketch of work area in Oracle Maximo)

• Track load sheet assignments and dates (possibly Excel spreadsheet and/or SharePoint)

• Track project statuses

• Provide workload data to Supervisor upon request

• Main workflow source: Service orders/ MobileTC tickets, office walk ins, emails, phone calls, and WaAM tools