Assistant Manager
Jack in the Box
Assistant Manager Position Summary: Responsible for managing restaurant operations in conjunction with or in the absence of the Restaurant Manager. Also responsible for training and leading team members in consistently delivering a "WOW" guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for JIB guests. Key Duties/Responsibilities:
- Constantly sets the example by maintaining visibility and interacting with guests.
- Models a "guest comes first" attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous.
- Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency.
- Responds to guest concerns and complaints in a timely and professional manner and ensures positive resolution.
- Interacts effectively with diverse groups of people and does not have or display any biases.
- Displays a strong commitment to the restaurant team by helping to create a restaurant environment that is friendly, fun, clean and safe.
- Treats all employees with care and respect.
- Motivates and inspires employees to achieve high performance while adhering to Company procedures.
- Provides feedback and recognition. Willingly accepts feedback from management.
- Actively listens and communicates timely, clearly, and accurately with management team and team members.
- Remains calm when challenged or placed under pressure.
- Values effective job performance and ensures restaurant team receives recognition and expression of gratitude.
- Recruits, selects, trains, develops and evaluates restaurant employees.
- Monitors staffing levels to ensure sufficient development and talent.
- Ensures systems for training employees on workstations are fully implemented and adhered to.
- Identifies and develops internal candidates for management and Team Leader positions.
- Recognizes and rewards employees appropriately.
- Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures.
- Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each Period.
- Develops and executes action plans to increase restaurant sales and profitability.
- Monitors costs and ensures adherence to budgets and restaurant goals.
- Makes decisions based on experience, policy and procedures, alignment with Jackiana LLC, Jacksouth, LLC, Jackolina, LLC, and Jack in the Box in good standing with the community.
- Internal promote preferred (already meets the requirements for Team Member, Team Leader; i.e., demonstrates integrity and ethical behavior, ability to stand and walk approximately 90%-95% of shift, ability to lift and carry 10-65 lbs, ability to take guests' orders, operate a cash register, and read video monitors, ability and desire to work in a very fast-paced environment).
- High School Diploma/Equivalency.
- Minimum of 6 months JIB or like experience.
- 100% certified in all workstations.
- Excellentinterpersonal skills.
- At least 18 years old.
- Must complete any and all Assistant Manager training classes.
- Must attain ServSafe certification or other as required.
- Ability to perform and understand basic math concepts.
- Proven analytical skills.
- Good organization and planning skills.
- Must be able to work 40 hours per week depending upon the needs of the business.
- Must be available to work any day, and anytime, especially on the busiest days including weekends and holidays.
Vacancy posted 2 days ago
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