Houseperson / Runner- HVRW

Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels that are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.


JOB SUMMARY

Provide excellent service to hotel guest rooms in a devoted and efficient manner. Responsible for stocking housekeeping supplies for the various housekeeping functions in the hotel, clean, and maintain the guest hallways and other hotel areas as assigned. Support and service the room attendants.

ESSENTIAL DUTIES & FUNCTIONS

• Operational Responsibilities
  • Responsible for but not limited to the following duties: delivering/carrying down and sorting linen, special cleaning projects, vacuuming guest corridors, delivering guest laundry, discarding trash from guest rooms/corridors/service landings, room readiness, moving furniture, delivering glassware and other requests by supervisors or managers
• Guest Services
  • Responsible for delivering guest requests and guest interaction to the Valencia standard.
• Communication and Reporting
  • Constant communication with management or supervisors. Must be able to navigate a work phone and communicate via hotel provided applications.
• Safety & Compliance
  • Maintaining a safe environment, following hotel policies, or meeting industry compliance standards. Ensure chemicals are used according to OSHA regulations and Hotel Valencia standards.

ESSENTIAL SKILLS AND QUALIFICATIONS

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Proficiency in basic computer and cell phone navigation.
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities

Physical Requirements

• Standing/Walking: Constantly. Often for long periods.
• Crouching (Bend at knees): Frequently. Bending to vacuum and perform cleaning duties.
• Stooping (Bend at waist): Frequently
• Pushing/Pulling: Frequently. Pushing 200-pound cart.
• Lifting/Carrying: Frequently. Lifting 50 lbs.

Working Environment

• Interior: All interior areas of the hotel.
• Exterior: Balconies, loading dock and sidewalk of exterior of building.

BASICS

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties assigned by the supervisor

CANDIDATE PROFILE

Education and Experience
High School Diploma or equivalent.

Previous housekeeping experience preferred, but not necessary.

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.