Information Technology Program Manager

Summary

This position is located in the Enterprise Production Services Division (EPS), Office of the Chief Technology Officer (CTO), Office of the Executive Director (EX), Bureau of Diplomatic Security (DS).

The incumbent serves as EPS Division Chief who manages IT operations and security; acts as a senior technical advisor to the CTO, the Executive Director, and other senior manangement officials and works closely with other USG counterparts.

For more information about this Bureau, visit: DS.

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Duties

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• Manages CTO budget and personnel (full-time employees (FTE)/contractor analysts), ISSOs, cyber engineers, and PMs - overseeing cyber processes and DS systems to reduce risk and meet OMB mandates and FISMA Risk Management Framework requirements.
• Leads strategic planning and oversight for IT resilience, including identifying and protecting critical services, setting recovery targets, designing recovery plans, managing asset inventories, and controlling infrastructure changes.
• Manages FTEs overseeing multi-year budgets, staffing, and contracts for application support, Tier 1-3 Helpdesk, and Cybersecurity/Information System Security operations.
• Manages end-to-end IT services across four branches of government and contractor staff - covering enterprise infrastructure, Tier 1-3, 24/7 help desk, authorization, and continuous monitoring for DS cybersecurity posture (e.g., U, C, SCI).

Requirements

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Conditions of employment

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Top Secret security clearance.
• Obtain/maintain eligibility to access Sensitive Compartmented Information

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

Applicants applying for the GS-15 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Have at least 1 full year of specialized experience equivalent to the GS-14 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience must demonstrate the following:

• Experience managing Bureau-wide cybersecurity operations and enterprise-wide IT modernization strategies to strengthen the security posture of an organization's information systems.
• Experience overseeing teams of large-scale IT contract portfolios and vendors to support organizational goals and mission priorities.

NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-15 position.

In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:

• Ability to assign, review, and supervise the work of others;
• Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;
• Ability to adjust to change, work pressures, or difficult situations without undue stress;
• Willingness to consider new ideas or divergent points of view; and
• Capacity to "see the job through."

Education

Education requirements do not apply to this vacancy announcement.

Additional information

• To request a reasonable accommodation for additional time on the timed sections of the assessment, please submit your request using the "Request a Reasonable Accommodation" button within the Assessment Application.
  For all other reasonable accommodations at the U.S. Department of State, please contact the Office of Accessibility and Accommodations (OAA) at View email address on click.appcast.io.
  OAA is responsible for reviewing and adjudicating reasonable accommodation (RA) requests for the Assessment Battery being used for this announcement. The following applies to all RA requests:
  • RA requests cover additional time on timed sections only.
  • Applicants submitting a RA request MUST attach supporting medical documentation signed by a licensed, treating medical provider. The documentation should describe the nature, severity, and expected duration of the condition, identify the relevant medical condition or diagnosis, and explain the basis for the requested extension. RA requests that do not contain supporting medical documentation attachments at the time of initial request may be subject to further review.
  • Note: the following documents do not, on their own, qualify for automatic approval of the RA request: Schedule A letters, VA benefits letters, or SSA letters.
  • Applicants MUST submit their application before the vacancy closes, even if pending an accommodation decision.
  • Applicants are encouraged to carefully follow instructions related to medical documentation provided in the vacancy announcement prior to beginning the RA process.
  • Applicants will have 48 hours after their RA request is adjudicated to complete the assessment battery. Scores generated after the allotted timeframe will not be admissible and the applicant will not be considered further for the vacancy.
  • If a different type of RA is needed, please contact OAA directly at View email address on click.appcast.io.
• If eligible, situational telework agreements may be permitted with supervisory approval.
• Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in this Bureau for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.
• Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP): View OPM's CTAP & ICTAP eligibility website for more information. You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority consideration. To be considered Well-Qualified applicants must: score an 85 or above, meet Minimum Qualifications, and demonstrate proficiency in some, but not all major aspects of the position.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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