Technical Support Specialist

Job Description

Job Description

S1 Technology is hiring a Technical Support Specialist to own client issues from first contact through resolution. This role is for someone who likes troubleshooting, talking with end users, and helping businesses use technology to its full potential, not just "fix tickets."In This Role, You WillRespond to client support requests by phone, email, and remote tools, and stay with the issue until it is resolved.Troubleshoot workstations, servers, Microsoft environments, and core network issues like switches, firewalls, Wi-Fi, and VLANs in client environments.Own client tickets from beginning to end with escalated support from your team when needed to ensure efficient and effective resolution of the tickets. Keep clear notes in tickets, manage your queue, and communicate realistic timelines so clients know what to expect. Experience & Skillset RequirementsBackground experience with supporting end-users in a fast-paced service desk, technical support, or similar role where you owned issues instead of just routing them.Extensive experience supporting:Microsoft 365 Administration (SharePoint, Teams, and related services)Windows Server AdministrationBasic networking concepts & troubleshootingPC hardware & software troubleshooting Supported end users in an MSP or other client-facing IT setting and juggled multiple tickets or projects at once.Communicated clearly with end users in a variety of mediums (i.e. phone, email, client portal, etc.) to understand and resolve issues timely and accurately. At S1 Technology, values matter have fun, never lie, be meticulous, be innovative, and be bad ass but humble. If you want to grow in a place where you can own your work and see your impact on real clients, we'd like to hear from you.S1 Technology is committed to maintaining a safe, secure, and compliant workplace for our employees and the clients we serve. As a condition of employment, all offers are contingent upon the successful completion of the following, where applicable to the position:Background Check: Candidates may be required to pass a comprehensive background check, which may include criminal history, employment verification, education verification, and reference checks. Given our work supporting clients with cybersecurity and compliance requirements (including CMMC), certain roles may require enhanced screening consistent with personnel security standards.Drug Screening: S1 Technology maintains a drug-free workplace. Candidates for positions involving driving company or personal vehicles for business purposes, or accessing client sites and systems, may be required to pass a pre-employment drug screening.Employment Eligibility Verification (E-Verify): S1 Technology participates in E-Verify and will verify the identity and employment eligibility of all newly hired employees through this federal program.Motor Vehicle Record (MVR) Check: For roles requiring travel to client locations, a valid driver's license and acceptable driving record may also be required.All screenings will be conducted in accordance with applicable federal and Louisiana state law, including the Fair Credit Reporting Act (FCRA) where applicable. Candidates will receive appropriate disclosure and authorization forms prior to any background check being initiated, and will be notified of their rights under FCRA if adverse action is contemplated based on screening results.This notice does not constitute an offer or guarantee of employment. All offers of employment are contingent upon successful completion of the applicable pre-employment screenings described above.