Executive Assistant

Executive Assistant – Claims Verification Department Reports to: Executive Managing Attorney, Claims Verification Department Mike Morse Law Firm is seeking an organized, detail-driven Executive Assistant to assist with keeping our Claims Verification Department running smoothly. This role is often the department's first point of contact for outside parties, helps to ensure Auto claim files move smoothly while in the group, and gives the CV team the administrative support it needs to serve our clients. If you thrive in a fast-paced environment and take pride in getting the details right, we'd like to meet you. Key responsibilities Respond to file inquiries from insurance adjusters, medical providers and pre-suit funding companies promptly and professionally. Follow up with client medical providers to obtain testing reports and other outstanding medical records. Process attorney spoliation and preservation letters. Monitor staff feedback on file transfers and closures and keep the applicable tracking spreadsheets current. Update files and complete file closure tasks in the firm's data management system. As needed, assign new cases to Claims Verification staff. Process credit card receipts in the firm's banking platforms accurately and on time. Schedule meetings and coordinate calendars for the department head. Help handle overflow client treatment calls during busy periods. Perform other duties as assigned. Qualifications Required High school diploma or equivalent. 2+ years of administrative or executive assistant experience, preferably in a law firm, insurance or medical office setting. Proficiency with Microsoft Office, especially Excel and Outlook. Experience with data management or case management systems. Clear, professional written and verbal communication. Preferred Associate's or bachelor's degree. Personal injury, no-fault or medical records experience. Familiarity with HIPAA and handling confidential client information. Experience processing payments or receipts in online banking platforms. Skills and competencies Attention to detail: keeps records, spreadsheets and system entries accurate. Organization: juggles competing deadlines and follow-ups without letting files stall. Persistence: follows up with providers until records are received. Customer service: stays courteous and calm with clients, adjusters and providers. Discretion: handles confidential client, medical and financial information with care. Teamwork: steps in where the department needs help, including during call surges. #J-18808-Ljbffr