Sr. Engagement Manager

Senior Engagement Manager At Conga, we've built a community where our colleagues can thrive. Here you'll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard. Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line. Job Title: Senior Engagement Manager Locations: Houston or Boston Reports to: Director, Professional Services As a Senior Engagement Manager at Conga, you will serve as a strategic delivery leader responsible for the successful end-to-end implementation of Conga's solutions across complex enterprise environments. This role blends deep project management expertise with hands-on use of modern AI tools to accelerate delivery, enhance documentation quality, and drive measurable customer outcomes. You will operate at the intersection of technology, business process, and change management—leading cross-functional teams while championing AI-augmented delivery practices that elevate both efficiency and client impact. This role is critical to ensuring our customers realize the full value of their Conga investment. You will directly influence customer satisfaction, adoption, and long-term success by delivering high-quality implementations at scale. Your ability to lead complex programs, manage executive stakeholders, and embed AI-driven efficiencies into delivery will set the standard for how Conga executes in a modern, scalable services model. You will: Own full lifecycle delivery for 2–4 concurrent enterprise SaaS implementations, from scoping through go-live and hypercare. Define and manage key project artifacts including charters, RACI matrices, RAID logs, risk registers, and delivery roadmaps. Lead executive kick-offs, cadence calls, steering committee updates, and quarterly business reviews. Proactively identify risks, scope changes, and delivery blockers—driving resolution with minimal escalation. Manage implementation budgets (typically $200K–$2M), including forecasting, tracking actuals, and aligning to revenue recognition. Partner on Statements of Work (SOWs) and Change Orders, ensuring delivery alignment with scope, billing, and invoicing accuracy. Deliver clear executive reporting through RAG status, dashboards, and structured health updates. Identify cross-sell and upsell opportunities within active engagements and support revenue growth. Leverage AI tools (e.g., Claude and similar platforms) to develop, refine, and validate requirements documentation and functional designs. Generate user stories, acceptance criteria, and process flows using AI-assisted methodologies. Drive test strategy, including UAT planning, test case development, and defect management. Utilize AI and analytics to assess test coverage, identify gaps, and improve quality outcomes. Serve as a trusted advisor and escalation point for VP and C-level stakeholders. Partner on change management strategies, including training, communications, and adoption tracking. Analyze stakeholder engagement and sentiment using AI-driven tools (e.g., Gong) to refine delivery approach. Lead and mentor cross-functional teams (3–8 members), fostering a culture of accountability, innovation, and continuous improvement. Contribute to the evolution of Conga's Professional Services methodology, including AI-enabled delivery playbooks and best practices. Are you the person we're looking for? A proven track record: 7+ years of experience in enterprise SaaS implementation, consulting, or professional services. Demonstrated success leading complex implementations ($500K+) with integrations and organizational change. Strong expertise in project management tools such as Jira, Smartsheet, RocketLane, or MS Project. Exceptional written and verbal communication skills, with the ability to produce executive-ready documentation. Experience facilitating requirements workshops, solution design sessions, and UAT cycles with enterprise customers. Working knowledge of SaaS integration patterns (REST APIs, iPaaS solutions such as MuleSoft, Boomi, or Workato). Bachelor's degree in Business, Computer Science, Information Systems, or equivalent experience. Proactive Mindset You take ownership of outcomes and move with urgency. You are resourceful, adaptable, and comfortable making decisions in complex, fast-paced environments while driving execution from ambiguity to results. Excellent Communicator You can translate complex technical and business requirements into clear, compelling narratives. You are confident presenting to executive audiences and building structured, high-quality documentation. Energetic and Collaborative You bring strong leadership presence, energy, and a team-first approach. You collaborate effectively across technical, business, and customer teams while building trust and alignment at all levels. Here's what will give you an edge: PMP, PMI-ACP, SAFe, or equivalent project management certification. Experience implementing platforms within CRM, CPQ, CLM, ERP, HCM, or RevOps ecosystems. Background in consulting (Big 4, boutique SI, or SaaS Professional Services). Experience building or leveraging AI-assisted delivery and documentation workflows. MBA or advanced degree. What we value: Curiosity & Continuous Learning: You actively explore and apply new tools, especially AI, to improve outcomes. Radical Client Focus: You approach every engagement with ownership and accountability for customer success. Transparency: You communicate openly, escalate early, and document thoroughly. Bias for Action: You move quickly, make informed decisions, and continuously iterate. Inclusive Leadership: You foster psychologically safe, high-performing teams where all voices are heard. In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs. Listed below is the U.S. base salary range for this full-time position. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance. The posted salary ranges are for the expectations outlined in the job description. We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements. In these occasional cases, we will communicate the revised salary range to the candidate during the selection process. $113,920 - $182,270 USD Did we pique your interest? If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you! We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume's formatting remains intact, making it easier for our recruiters to review your application promptly. Don't meet every requirement for the role? Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. 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