Service Advisor

Service Advisor In this role, you'll schedule service appointments, communicate repair recommendations, manage customer relationships, and help keep our service department operating efficiently. You'll work closely with technicians, foremen, and management to deliver exceptional customer service while driving shop productivity and profitability. What You'll Bring: Strong communication and customer service skills Ability to multitask and prioritize in a busy environment Leadership mindset with strong problem-solving abilities Team-oriented attitude and commitment to customer satisfaction Previous service, automotive, diesel, or dealership experience preferred What You'll Do: Schedule and coordinate repair work Communicate with customers throughout the repair process Review and close repair orders Coordinate parts availability and service scheduling Support service department operations and team success If you're organized, motivated, and passionate about delivering outstanding customer experiences, we'd love to hear from you! Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the United States, serving customers across Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 70 years, Truck Country / Stoops has provided new and used medium- and heavy-duty trucks, expert service, a comprehensive parts inventory, and convenient financing solutions. Truck Country / Stoops Freightliner-Western Star is part of McCoy Group, Inc., a family-owned organization founded in 1958 by Robert McCoy in Shullsburg, Wisconsin. Today, the company continues to operate under the leadership of the McCoy family. McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.