Server

Position Summary The role of the Server is to create 100% Guest Satisfaction by serving customers in a prompt and efficient manner. Ensures proper set up of tables in the lounge. Wage: $16.37 per hour. Responsibilities Ensures proper set up of tables in the lounge. Inspects linen, silver, china and other items prior to using them. Takes customer orders and provides suggestions for beverage and food. Reports beverage orders to bartenders, ensures drinks are garnished before serving. Coordinates service with other servers and chef. Serves food and beverages to guests, refills beverages as needed. Removes dirty glasses, linens and dishes from lounge area. Responds to customer requests and complaints. Cleans lounge area during and after events. Adheres to legal and/or company policies and standards. Understands and follows the laws and guidelines for beverage service. Closes out customer’s bill applying cash and credit cards in accordance with established procedures. Creates 100% guest satisfaction by providing the Radisson experience through performance demonstrating genuine hospitality and exceeding guest expectations: giving personal attention, taking personal responsibility, using teamwork, listening, apologizing with empathy, finding solutions and following through. Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis. Assumes responsibility to notice when the guest is not satisfied and uses best judgment to apply 100% Guest Satisfaction. Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our guests. Requirements & Skills High school diploma or GED required. Two years of experience in a similar position within an upscale environment is preferred. Basic skills in reading, writing and arithmetic. Must be at least 21 years old to serve alcohol. Must have excellent customer service skills. Willing to work a flexible schedule including weekends and holidays. Ability to relate to all levels of guests and management. Must possess a strong team spirit. Physical Demands Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally. Ability to maneuver up to 150 pounds, occasionally, for short periods of time. Ability to set up and take down tables, chairs, stages and other banquet meeting fixtures. Ability to push and pull carts weighing up to 200 pounds, occasionally. Ability to stand for extended periods of time constantly. Other Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times. EEO Statement We are an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, genetic information or any other characteristic protected by law. All offers of employment are conditional upon satisfactory completion of background checks and E‑Verify. #J-18808-Ljbffr