Client Support Representative

Benefits Dental insurance Health insurance Paid time off Vision insurance Wellness resources 401(k) Monday–Friday, 8:00 AM – 5:00 PM Joplin, MO | Hybrid/Remote Position This position begins with required in‑office training. Upon successful completion, the role transitions to a hybrid/remote schedule. Equipment is provided after training. What You’ll Do You’ll act as a bridge between clients, our firm, and the Social Security Administration (SSA), ensuring accurate case tracking, timely communication, and exceptional client service. Serve as a professional liaison between clients and the Social Security Administration (SSA) Respond to client inquiries with empathy, clarity, and professionalism Collect and document case information accurately and efficiently Track deadlines and prepare timely correspondence Maintain and update case files in our system with precision Perform administrative tasks to support effective case management Collaborate with internal teams to ensure smooth client experiences Assist with additional duties as needed to support clients and the firm What We’re Looking For We’re seeking motivated individuals who are organized, detail‑oriented, and ready to learn. Qualifications Prior customer service experience preferred Excellent written and verbal communication skills Strong ability to work independently and manage multiple priorities Detail-oriented with strong organizational and time management skills Calm, composed, and professional under pressure Self‑motivated team player with a positive attitude Critical thinker with strong problem‑solving abilities Why Join Parmele Disability Advocates? Make a meaningful impact helping clients access critical benefits Paid training and ongoing development Clear opportunities for career advancement Supportive, team‑oriented work environment Established and growing organization Flexible work from home options available. #J-18808-Ljbffr