General Manager

Job Description

Job Description

InnVite Hospitality Group is seeking an energetic, self-motivated individual to join our management team as the General Manager of the Hampton Inn & Suites, located in Lancaster, OH. 

POSITION SUMMARY: The General Manager is responsible for maintaining profitability and high levels of service at the front desk. He or she must have a working knowledge of all functions carried out in the Front Office area, including night audit, reservations, guest services, front desk reception, maintenance & housekeeping. The ideal candidate will be an outgoing individual with thorough capabilities for up-selling property services and attending to guests’ needs. The key to excellent performance in this position is management of room rate and occupancy levels. He or she must supervise all Front Desk Personnel and perform a shift when business levels dictate a need. He or she must periodically schedule meetings with the Sales and Marketing Department to maximize room sales. He or she must also supervise the Housekeeping Department and Personnel and at times provide assistance to the Housekeeping and Laundry Personnel but not limited to room inspections. He or she must also supervise the Maintenance Department and Personnel to maintain quality control and manage capital expenditures. SPECIFIC DUTIES: As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically,you would be responsible for performing the following tasks to the highest standards:  

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies

Job Requirements

The minimum qualifications for the General Manager position are:

• Minimum of 3 - 5 years experience as a GM in a select service hotel REQUIRED, opening hotel experience is a plus.
  
• Only candidates with Hilton brand management experience will be considered.
• Proven track record in delivering financial results
• Proven track record of building a cohesive team and facilitating goal accomplishment
• Ability to inspire associates and to create a culture of care and accountability
• Proven track record of positive associate satisfaction scores
• Commitment to exceptional guest service
• Strong communication and listening skills, excellent speaking, reading and writing skills
• Aptitude in financial management, financial reports and analysis.
• Excellent leadership skills with a hands-on, lead-by-example work style.