Principal Research Operations Mgr

Job Posting Title:

Principal Research Operations Mgr

Req ID:

Job Description:

Technology is at the heart of Disneys past present and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers product developers designers technologists data scientists and more all working to build and advance the technological backbone for Disneys media business globally.

The team marries technology with creativity to build world-class products enhance storytelling and drive velocity innovation and scalability for our are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Companys media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

Here are a few reasons why we thinkyoudlove working here:

• Building the future of Disneys media: Our Technologists are designing and building the products and platforms that will power our media advertising and distribution businesses for years to come.
• Reach Scale & Impact: More than ever Disneys technology and products serve as a signature doorway for fans connections with the companys brands and stories. Disney. Hulu. ESPN. ABC. ABC Newsand many more. These products and brands and the unmatched stories storytellers and events they carry matter to millions of people globally.
• Innovation: We develop and implement groundbreaking products and techniques that shape industrynorms andsolve complex and distinctive technical problems.

Design is centrally responsible for the design supporting all consumer-facing and business products and tooling for the Disney Entertainment & ESPN portfolio including sports entertainment enterprise UX creative services and design research.

The Principal Research Operations Mgr designs scales and optimizes the systems that enable high-velocity high-quality UX research across the organization.

This systems design role will architect and scale the research operations infrastructure within Disney Entertainment and ESPN Product and Technology division (DEEP&T). The role sits within our design team and will enable research systems that rely on a strong connection between UX research experience design product legal finance procurement and security.

Key Responsibilities

Research Operations Systems Architecture

• Design and evolve ResearchOps infrastructure (tools vendors governance budgeting knowledge management)
• Assess the current state of the organization identify systemic challenges and create the plan to connect fragmented workflows into cohesive scalable systems
• Continually reassess structures and processes to help scale Research Operations alongside UXR

Drive Research Velocity & Efficacy

• Design new processes for participant recruitment and conduct participant recruitment
• Consolidate and rationalize research tools and vendors
• Establish standardized workflows and governance frameworks
• Establish best practices and documentation standards
• Develop and mentor junior ResearchOps team members (if applicable)
• Support responsible distribution of research across the organization where appropriate.
  

Own Operational Strategy Within UX Research

• Develop annual operational roadmaps aligned to research and product strategy
• Forecast research operations capacity and budget needs
• Define and track operational OKRs (e.g. study throughput cost per study vendor performance designer and researcher time saved)

Lead Cross-Functional Influence

• Partner with Legal Finance Procurement IT and Security to streamline research approvals and compliance
• Influence investment decisions related to tools panels and vendors
• Translate operational constraints into executive-ready insights

What Success Looks Like (618 Months)

• Executives understand and can articulate ResearchOps ROI
• Vendor and tool landscape rationalized and optimized including a research repository utilized across cross-functional teams
• Designers cross-functional partners and researchers report increased clarity and decreased friction
• Research cycle time measurably reduced
• Operational metrics dashboard adopted by research leadership
• Clear governance model implemented and understood

Qualifications

Required Experience

• 10 years in ResearchOps UX Research Program Management or similar operational role
• Demonstrated experience in both doing the day-to-day work of research operations while designing scalable systems
• Experience managing vendor contracts and research tooling ecosystems
• Experience working cross-functionally with Legal Procurement Finance or Security.
• Bachelors degree required
  

Preferred Experience

• Building and scaling a ResearchOps function and team in prior role
• Budget forecasting and financial modeling.
• Governance and compliance framework design
• Building operational strategy aligned to product or research roadmaps
• Managing or mentoring others (formal or informal)

The hiring range for this position in San Francisco CA is $190700.00 - $255700.00 per year and in Glendale CA is $174100.00 - $233500.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidates geographic region job-related knowledge skills and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package in addition to the full range of medical financial and/or other benefits dependent on the level and position offered.

Job Posting Segment:

Design

Job Posting Primary Business:

Design - Streaming

Primary Job Posting Category:

User Experience Designer

Employment Type:

Full time

Primary City State Region Postal Code:

San Francisco CA USA

Alternate City State Region Postal Code:

USA - CA - 1200 Grand Central Ave

Date Posted:

Required Experience:

Manager