Residential Home Warranty & Service Lead

Job Purpose:To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.Duties and ResponsibilitiesRespond to homeowner warranty work ordersInvestigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-upDetermine if the company compensates service requests based on established company policies and proceduresIdentify and report to the Director of Production any potential home construction defectsApprove service invoices and monitor service repair budgetsOther duties as assignedKnowledge and SkillsExcellent phone etiquetteExcellent verbal communication skillsPunctualProfessional appearance and mannerAbility to work independently on assigned tasks as well as to accept direction on given assignmentsCustomer service drivenMust have home building experience in field workDisplays a friendly, enthusiastic, respectful, and personable mannerMust be proficient in Microsoft Office SuiteAbility to work under pressure; organizedAbility to multitask; coordinate numerous activities and groups of peopleHighly motivated; ability to work with minimal supervisionStrong team player; works with diverse groups of peopleCommitment to customer serviceAbility to read and fully comprehend construction blueprints specifications and development plansEducation and Work ExperiencePrior customer service experience preferred3-5 years’ experience in the residential construction industry as a Warranty ManagerMust have a High School diploma or equivalent and successful completion of college courses in Residential Homebuilding Construction #J-18808-Ljbffr DRB HOMES