Hybrid - Student Loan Recovery Specialist (Indy)

Hybrid - Student Loan Recovery Specialist (Indy) Job Category : Operations Requisition Number : STUDE001041 Posted : March 25, 2026 Full-Time On-site Locations Showing 1 location Carmel, IN 46280, USA Description Reliant Capital Solutions is now hiring Student Loan Recovery Specialist to work onsite in our call center conveniently located in Carmel, IN. Do you share these values – Integrity, Strong Work Ethic, Dignity and Respect? Are you a problem solver and enjoy helping people overcome challenges? Are you self-motivated and driven to strive to meet performance goals? If you answered, “Yes” then we want YOU to join our team! About This Role Work schedule: Monday – Friday, 8am to 5pm with (two late nights required) at 10am to 7pm EST, Occasional Saturday morning hours Engage consumers and assist them with managing their delinquent accounts Using a consultative approach, help consumers identify the most suitable solutions Negotiate to resolve the balance due in the best interests of all parties Create a sense of urgency using a customer service demeanor Remain compliant, positive and professional at all times We Offer Hourly pay: Starting at $16.00 per hour, with the potential for a higher base rate based on experience, plus uncapped performance commission! Benefits: Medical, Dental, Vision, Life and Disability insurance 401K, Paid Vacation and Holidays Full time work: (40 hours per week) schedule Paid Training: designed to set you up for success Day 1! Supportive team and collaborative culture Professional Growth: Reliant is committed to individual growth and advancement What You’ll Do Provide voluntary methods for customers to best meet their financial needs Act as the main point of contact for borrowers to result their delinquent student loans Work with customers to obtain necessary documentation and information relative to their current circumstances by levering technology and customer service skills Sustain proper follow up and maintenance of collection records Meet the daily and monthly goals as assigned by Reliant’s management team Maintain targeted performance goals for collections Remain up to date on internal and external industry changes Properly document all processing of borrower’s accounts Utilize technology for adequately obtaining borrower contact and location information Adhere to both internal and industry wide compliance regulations Any other responsibilities assigned by management What You’ll Need To be successful, you’ll need: Must be at least 18 years old HS Diploma or GED required; College Degree a plus but not required Punctuality (Must have reliable attendance) 1 + years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking Must attend full training schedule Ability to commit to working a full time schedule with weekends as assigned Coachable (Must have willingness to learn) Must have reliable transportation Strong verbal communication skills (ability to persuade and negotiate) Computer skills: document calls and navigate software packages, databases and the internet Ability to maintain confidentiality and high level of trustworthiness Ability to maintain professionalismwithin the work environment Reliant Capital Solutions, LLC affords Equal Employment Opportunity (EEO) to for all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual’s actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information or any other status protected by applicable federal, state, or local law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr