Customer Service Agent

Customer Service Agent Duties Provide exceptional customer service via phone, email, and chat Handle inbound customer inquiries and resolve issues in a timely manner Analyze customer needs and recommend appropriate products or services Process orders, returns, and exchanges accurately Maintain customer records and update information as needed Conduct outbound calling campaigns to follow up with customers or promote new products/services Qualifications Excellent communication skills, both verbal and written Strong problem-solving abilities and attention to detail Ability to analyze customer needs and provide appropriate solutions Proficient in using customer service software and systems Previous experience in a customer service role is preferred but not required High school diploma or equivalent At our company, we value our customers and strive to provide the best possible service. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our clients. If you are a motivated individual with excellent communication skills and a passion for helping others, we would love to hear from you. Customer Service Agent Job Description: Requirements High School diploma or equivalent. Computer skills required. Preferably, customer service or hotel-related experience. Ability to lift up to 20 pounds and stand during the shift. General Requirements Maintain a friendly demeanor. Effective communication skills. Multitasking ability. Attend meetings and trainings. Maintain grooming standards. Comply with hotel standards. Maximize productivity and problem-solving. Maintain confidentiality. Show initiative. Perform other duties as assigned. Duties & Functions Greet guests and staff. Operate the Front Desk and PBX console. Respond to inquiries promptly. Handle bookings and reservations. Provide information on hotel services. Adhere to cash handling policies. Be aware of rates and promotions. Understand emergency procedures. Efficiently handle check-ins and checkouts. Use communication tools when necessary. Operate the computer system. Complete tasks on the checklist. Maintain a clean work area. Job Type: Full-time Expected hours: 40 per week Benefits 401(k) Flexible schedule On-the-job training Paid time off Shift 8 hour shift Day shift Evening shift Morning shift Night shift Rotating shift People with a criminal record are encouraged to apply Ability to Commute Ouray, CO 81427 (Preferred) Ability to Relocate Ouray, CO 81427: Relocate before starting work (Preferred) Work Location: In person #J-18808-Ljbffr Twin Peaks Lodge & Hot Springs