Commercial Cleaning & Restoration Equipment Diagnostic Technician

Job Description

Job Description

Day-in-the-Life: Commercial Cleaning & Restoration Equipment Diagnostic Technician

Step into a role where your mechanical problem-solving keeps commercial cleaning and restoration operations running. From your first diagnostic of the morning to the last estimate you present in the afternoon, you’ll blend hands-on repairs, precise documentation, and clear customer communication.

• Begin by reviewing incoming service orders, organizing the shop workload, and aligning priorities with fellow technicians.
• Diagnose and repair systems and components across a wide range of commercial cleaning, restoration, and surface-prep equipment.
• Use testing instruments, manufacturer repair manuals, and troubleshooting guides to pinpoint issues and verify fixes.
• Create detailed service orders, build repair bids, and present estimates to customers in person, by phone, and via email.
• Coordinate service appointments and keep scheduling software up to date so customers know exactly when to expect their equipment back.
• Order parts, work with vendors, and confirm correct components are on hand for efficient turnaround.
• Maintain a clean, organized, and safe workspace while caring for shop tools and equipment.
• Collaborate with service and store staff, take direction from supervisors, and assist teammates as needed to meet or exceed quality and productivity goals.

• 2-, 3-, and 4-cylinder gas engines (plus applying your basic automotive experience where relevant)
• Truck-mounted carpet cleaning units
• Portable carpet extractors
• Hard surface floor cleaning machines
• Duct cleaning equipment
• Deodorizing systems
• Dehumidifiers
• Air scrubbers and air movers
• HEPA vacuums

• Evaluate equipment thoroughly and communicate any additional service needs to the service department and the customer.
• Follow established diagnostic procedures and manufacturer guidance for reliable repairs.
• Keep customers informed at every step—scheduling, estimates, progress, and pickup.
• Coordinate with other technicians to balance workload and meet turnaround targets.