Quality & Effectiveness Lead - Te Ikaroa - Hauora Service

Quality & Effectiveness Lead - Te Ikaroa - Hauora Māori Service

Full-time, permanent position

Based in Te Ikaroa | Central Region

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations — from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible, and innovative care.

About the Role

The Quality & Effectiveness Lead is responsible for overseeing the quality and effectiveness of Hauora Māori services in the region. This role is focused on ensuring high-quality, effective Hauora Māori services through regular assessment, strategic improvement, and collaborative partnerships. The position demands proactive performance, strong relationship management, and a commitment to innovation and continuous improvement. It also involves engaging with hapori Māori, supporting tangata whenua-led change, and promoting accessible, culturally appropriate healthcare services across Aotearoa.

About the Team/Service

As the Hauora Māori Service of Health New Zealand | Te Whatu Ora (Health NZ) our core role is to ensure New Zealanders have better and more timely access to health care. The devolution of resources and decision making to the regions ensures those closest to service users and whānau are involved in decisions on how healthcare is delivered. We are committed to ensuring our operating model is responsive to the needs of Māori.

About You

You bring extensive experience in service quality assurance, evaluation and improvement within health or social services. With a strong understanding of Te Tiriti o Waitangi, you collaborate effectively with a wide range of stakeholders to drive meaningful outcomes. You also have experience in performance monitoring, service reviews and implementing feedback mechanisms.

• Experience in health, law, or social work field particularly in a similar role within a large organisation
• Exceptional written and verbal communication skills, including the ability to draft key governance documents and materials
• Knowledge and practical experience in applying Mātauranga Māori and Kaupapa Māori approaches
• Proven analytical skills and problem-solving skills, with experience in the health sector considered an advantage

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.