Electronic Security Systems Service Technician

Job Description

Job Description

About Us

VIRSIG, LLC is a global technology company specializing in secure networks, video surveillance, access control, detection systems, and cybersecurity solutions.  We help protect people, facilities, infrastructure, and data by identifying and addressing physical and cyber vulnerabilities in mission-critical environments.

We are seeking an experienced Electronic Security Systems (ESS) Technician to support a key federal customer in Newport, RI.  This role is ideal for a hands-on technical professional with experience supporting electronic security systems, low-voltage infrastructure, networking, and integrated security environments.

This position supports secure federal facilities protecting personnel, infrastructure, and sensitive information.

Candidates without an active clearance are encouraged to apply if eligible to obtain a U.S. Government security clearance.

Why join us?

• Competitive compensation packages
• Medical, dental, vision coverage
• Health Reimbursement Arrangement (HRA)
• Company-paid life insurance
• 401(k) with company match
• Professional development assistance
• PTO program
• Paid federal holidays
• Growing firm with fantastic team and culture

Position Overview
Under minimal supervision, the ESS Technician will install, maintain, troubleshoot, repair, and support integrated electronic security systems in secure federal environments.  This role is primarily focused on service, sustainment, troubleshooting, and maintenance activities rather than large-scale new construction installations.

The ideal candidate has strong troubleshooting skills, customer service experience, and technical aptitude across electronic security systems, low-voltage infrastructure, networking, and IT-connected security environments.

Responsibilities

• Provide onsite technical support to install, configure, maintain, troubleshoot, and repair HSPD-12 / FIPS 140-2 compliant electronic security systems (ESS)
• Support and maintain IP-based security infrastructure including access control systems, video surveillance systems, intrusion detection systems, servers, network-connected devices, and related hardware/software
• Perform system programming, firmware/software updates, diagnostics, preventative maintenance, and component replacement for ESS platforms
• Install and terminate low-voltage cabling, electrical wiring, conduit, sensors, card readers, cameras, control panels, and associated devices
• Review work orders, drawings, building plans, and technical documentation to determine installation, maintenance, and troubleshooting requirements
• Diagnose and resolve hardware, software, network, and connectivity issues affecting ESS operations
• Test backup batteries, circuits, sensors, and security system functionality to ensure operational readiness
• Maintain accurate service records and clearly communicate troubleshooting actions and resolutions to customers and project teams
• Safely transport equipment, use ladders/tools, and perform physical installation and maintenance activities as required

• Successfully troubleshoot and restore electronic security systems
• Deliver excellent customer support and communication
• Support secure federal mission environments with professionalism and attention to detail
• Collaborate effectively with internal and external teams
• Continue expanding technical certifications and skills

Required Qualifications

• High School Diploma or equivalent required
• U.S. citizenship required
• Active U.S. Government security clearance OR ability to obtain clearance up to the TS/SCI level
• Minimum 3 years of experience in the low-voltage, CCTV, access control, or electronic security industry
• Experience troubleshooting IP-based electronic security systems and related infrastructure
• Strong technical troubleshooting and customer service skills
• Ability to work independently and within team environments

Preferred Qualifications

• Security Platforms & Systems
  • Lenel OnGuard
  • Milestone
  • Genetec
  • AMAG
  • Hirsch
  • Honeywell
  • Bosch
• Networking / IT Certifications
  • CCNA
  • CompTIA Network+
  • CompTIA A+
  • Microsoft certifications
  • Cisco certifications
  • CSEIP
• Additional Experience
  • Experience supporting commercial, DoD, or federal government environments
  • Experience supporting Electronic Security Systems (ACS / IDS / VSS / Biometrics)
  • Experience working in secure or regulated facilities

Work Environment

Work will be performed onsite at customer facilities in Newport, RI supporting mission-critical federal security environments.

VIRSIG’s “Why”

At VIRSIG, we believe that service to others can change the world. We believe that those who serve with strong morals and character can inspire others to do the same and overcome obstacles and challenges that many may see as insurmountable. We believe that it is our duty to defend, protect, and serve those that uphold our nation’s values. If you’re driven and looking for a place to grow, come join us.

VIRSIG’s Core Values

• People Matter
• Do the Right Thing
• Endless Pursuit of Excellence
• Long-term vs Short-term Focus
• Be Heroic!
• Never Give Up

VIRSIG offers eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, professional development assistance, as well as participation in a 401(k) plan with company match. Salary will be commensurate with experience.

VIRSIG is proud to be an equal employment workplace. Individuals seeking employment at VIRSIG are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

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