Customer Service Representative

Job Title Molina Healthcare is hiring for a CSR for our Medication Therapy Management department. Job Description This role will be working Monday through Friday 10am to 6:30pm Mountain Standard Time. Highly qualified candidates will have exceptional customer service skills, great skills navigating Windows based software, excellent typing skills, able to multitask, ie notate the system while navigating through systems. Candidates must also have a high speed internet connection (at least 100 Mbps download and 20 Mbps upload). Provides customer service support for inbound/outbound Medication Therapy Management (MTM) pharmacy calls from members, providers, and pharmacies. Contributes to overarching pharmacy strategy for optimization of medication related health care outcomes, and quality cost-effective member care. Essential Job Duties: Handles and records inbound/outbound pharmacy calls with members, providers, pharmacists, pharmacies and technicians - ensuring departmental and Centers for Medicare and Medicaid Services (CMS) standards are met. Educates Molina members on the urgency, positive impacts, and importance of completing an annual comprehensive medication review with pharmacists, and maintaining good medication adherence. Enforces Health Insurance Portability and Accountability Act (HIPAA) compliance standards and regulations. Provides clerical services and support to pharmacists and technician staff, and support for day-to-day pharmacy operations as delegated. Adheres to pharmacy policies and procedures related to appropriate call resolution/transfer to internal departments as required. Utilizes appropriate resources to ensure member contact information is current and up-to-date. Effectively communicates general Medicare and Medicaid plan benefits to existing pharmacy members. Interacts with appropriate primary care providers to ensure member registry is current and accurate. Supports pharmacists with completion of comprehensive medication reviews through pre-work up to case preparation. Proactively identifies ways to improve member relations. Supports goal to achieve and maintain industry-leading Medicare STAR ratings. Required Qualifications: At least 1 year of related experience, including call center or customer service experience, or equivalent experience combination of relevant education and experience. Excellent customer service skills. Ability to work independently when assigned special projects, such as pill box requests, care management referrals, over the counter (OTC) requests, etc. Ability to multi-task applications while speaking with members. Ability to develop and maintain positive and effective work relationships with coworkers, clients, members, providers, regulatory agencies, and vendors. Ability to meet established deadlines. Ability to function independently and manage multiple projects. Excellent verbal and written communication skills, including excellent phone etiquette. Microsoft Office suite, and applicable software program(s) proficiency. Preferred Qualifications: Health care industry experience. Pharmacy related experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V