Member Services Associate

Job Description Piedmont Wellness Center, 200 J. Arthur Rank Avenue, Fayetteville, Georgia, United States of America Position Overview Position Title: Member Services Associate Location: Piedmont Wellness Center Type: Part Time Summary We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center. Essential Duties and Responsibilities Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, returning lost and found items, and providing information about scheduled activities and events including sign‑ups and applicable fees. Promote and effectively sell memberships and all ancillary services, including personal training, massage therapy, medically-integrated programs, and nutrition services. Schedule all appointments via core business software (Compete), including reminder calls, cancellations and notifying associates per policy. Know all opening and closing procedures, including balancing drawers from daily sales and understanding credit‑card, check policies and cash‑drawer use. Enroll members via contract, explaining the membership, obtaining signatures, payment and providing the member handbook. Communicate effectively via radio with all departments as needed. Work toward achieving satisfaction metrics such as Secret Shops and Member Survey scores related to member and guest satisfaction. Maintain an average of 5 working shifts per month to ensure job performance. Stand during the shift (generally 3‑6 hours at a time). Other duties as assigned. Qualifications High School diploma or GED preferred. One‑year certificate from college or technical school preferred. Minimum six months of related experience or training preferred. Two to three years of sales, reception and computer skills preferred. CPR/AED certification required within 90 days of hire. Excellent interpersonal and communication skills; ability to work positively with members. Ability to multitask and maintain a controlled, professional demeanor. Proficient computer skills. #J-18808-Ljbffr