Patient Registration Rep-Patient Access

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Located in Rochester Hills, Michigan

Part time - 32 hours per week

Shift: Afternoons

Be the first and most important touchpoint for our patients! As a Patient Registration Representative, you'll master the art of creating welcoming first impressions while expertly managing the critical details that keep our patient access running smoothly. Working under general supervision, you'll execute all patient registration activities with precision and care—from warm face-to-face check-ins and preregistration to insurance verification and payment collection.

What You'll Do:

 

• Champion the patient experience by serving as the welcoming front door—setting the tone for their entire visit through genuine, efficient interactions
• Execute new patient registrations and seamlessly update existing patient and insurance information with accuracy and attention to detail
• Verify insurance eligibility and navigate complex payor systems to ensure patients understand their coverage and financial responsibilities
• Advocate for patients' needs, troubleshooting inquiries and concerns from callers and customers with empathy and problem-solving expertise
• Manage cash collections professionally while maintaining patient trust and satisfaction
• Respond promptly and professionally to all inquiries via phone, in person, and in writing, building loyalty through exceptional customer relationship management
• Thrive in a fast-paced environment, juggling multiple priorities and frequent interruptions while maintaining accuracy and composure
• Mentor and instruct colleagues, sharing best practices and contributing to a culture of excellence

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
• EPIC training/experience preferred.
• Insurance payor systems experience preferred. ICD-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing and able to instruct others.
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.