Senior Service Dispatcher / Coordinator

Job Description

Job Description

**Senior Service Dispatcher / Coordinator – Commercial Service 

**

Beacon Mechanical Services is hiring an experienced Senior Service Dispatcher / Operations Coordinator in Stoughton, MA to support the daily coordination and execution of our growing commercial service operation.

This is a highly active operational role supporting multiple service divisions, including Plumbing, Mechanical, Electrical, Facility Services, and Fire Life Safety. Each division typically operates 3–4 field crews, creating a dynamic service environment with multiple jobs, technicians, customer requests, and changing priorities moving simultaneously throughout the day.

The Senior Service Dispatcher / Operations Coordinator serves as the central connection between our field technicians, customers, vendors, division managers, and internal operations team.

The ideal candidate has substantial experience in service dispatching or field-service coordination and is comfortable independently managing a busy service board, proactively following up with technicians, communicating with customers, and keeping work moving from initial request through completion.

This position is well suited for someone who enjoys a fast-moving environment, takes pride in staying ahead of open items, and naturally becomes the person field teams rely on to keep their day organized.

**Job Responsibilities

**

• Coordinate daily field operations across Plumbing, Mechanical, Electrical, Facility Services, and Fire Life Safety, typically supporting 3–4 crews per division

• Build and maintain technician schedules in advance based on priority, geography, workload, skill set, and customer requirements

• Monitor incoming work through Corrigo, ServiceChannel, FieldPulse, email, and other customer platforms

• Maintain visibility into active, pending, approved, and return work and proactively move jobs toward completion

• Follow up with technicians throughout the day and before end of day to confirm job status, return needs, materials, equipment, estimates, and next steps

• Coordinate return visits, vendors, materials, equipment rentals, deliveries, site access, and other execution requirements

• Maintain proactive customer communication regarding ETAs, job status, schedule changes, delays, and return visits

• Ensure technician notes, photos, material information, JHAs, and required job documentation are complete

• Track outstanding quotes, approvals, and follow-up work and ensure nothing remains idle without a defined next action

• Support field technicians as a primary operational resource for scheduling, scope clarification, site information, and customer requirements

**Operational Expectations

**

• Maintain strong visibility into the service board and the next action required on active work

• Keep schedules organized and planned ahead whenever possible

• Maintain consistent communication with field crews and customers

• Identify incomplete or stalled work and proactively move it forward

• Independently resolve routine scheduling and service issues while appropriately escalating larger concerns

• Operate with urgency, organization, accountability, and strong follow-through

**Requirements

**

• 5+ years of service dispatching, service coordination, or field-service operations experience

• Proven experience managing multiple technicians or crews in a fast-paced commercial service environment

• Strong scheduling, prioritization, organization, and follow-up skills

• Excellent written and verbal communication skills

• Ability to manage a high volume of active work while maintaining attention to detail

• Strong computer skills and familiarity with service-management platforms

**Preferred

**

• Experience in plumbing, HVAC, mechanical, electrical, fire life safety, or facility services

• Experience coordinating multiple trades or service divisions

• Familiarity with Corrigo, ServiceChannel, FieldPulse, ServiceTitan, or similar platforms

• Experience supporting national or multi-site commercial customers

• Familiarity with JHAs, field documentation, vendor coordination, and commercial service requirements

**Benefits

**

• Competitive salary 

• 401(k) with company match 

• Health, Dental & Vision insurance 

• Paid Time Off and holidays 

• Professional development opportunities 

• High-growth environment with opportunity for advancement

**Job Type

**

**Job Type:

** Full-time

**Work Location:

** Stoughton, MA (Field + Office Hybrid)