Support Associate Scheduler

Are you looking to expand your medical office experience Dayton Physicians Network is looking to add a Support Associate - Scheduler!

The Support Associate Scheduler is responsible for scheduling patient exams diagnostic tests treatments and/ or surgeries.

Upon completion of training this position is eligible to work from home coming into the office as needed.

Schedule:

Monday - Friday 8:00am to 4:30pm eight hour shifts

No evenings weekends or holidays!

Why work for Dayton Physicians Network

• Full-time employees are eligible for health dental and vision benefits
• Company holidays and a flexible holiday!
• Generous Paid Time Off (PTO) Package
  • Additional accrual increase after 1 year of service with Dayton Physicians!
• 401K
• Scrub Allotment
• Yearly Bonus Program

DPN Core Value Expectations:

The CARES model reflects the principles that guide our day-to-day behaviors; our decisions our actions and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:

• C OMPASSION: the patient is at the center of all we do
• A CCOUNTABILITY: we hold ourselves accountable for our actions
• R ESPECT: we show respect for others
• E XCELLENCE with Innovation: we strive for excellence in all we do
• S ERVICE through Collaboration: we provide service to our patients team members and community.

Additionally as DPN is a service-oriented organization All DPN employees are expected to embrace and demonstrate the following when interacting with patients employees and other customers:

• Smile make eye contact and greet with energy!
• Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.
• Give full attention. Turn away from the computer screen and face the person you are conversing with.
• Explain any potential delays in service and provide frequent updates.
• Empathize (feel empathy for someone)

Essential Duties and Responsibilities:
Schedules appointments and answers patient inquiries regarding appointment schedules;
For RO specific role: processes physician orders for imaging labs and other follow-ups;
Notifies patients of all pertinent information required for surgery treatment and/or testing including any payment expected prior to the scheduled date;
Contacts patients to clarify reschedule and resolve issues surrounding appointment times;
Notifies Physician as necessary regarding their schedule;
Completes patient forms such as insurance or leave certifications and forwards to physician for signature;
Obtains verifies and updates patient demographic information;
Contacts physicians offices labs and testing facilities to request results and other documents as needed or requested;
Assists other office support positions as needed or requested;
Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values;
Other duties as assigned.

Required Education and/ or Experience:
High School Diploma or GED. At least one (1) year of previous experience working in a Medical Office or administrative position scheduling appointments or other activities on a regular basis 2-3 years experience is preferred.

General Skill Requirements:
Excellent oral and written communication
Working knowledge of Microsoft Office including Word Excel and Outlook.
Experience working with a Practice Management system.
Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.

Required Experience:

IC