Retention Manager

Retention Manager

Our purpose is to empower people to live a joyful, adventurous, and fulfilling life. We are an eCommerce dietary supplement and functional food company.

As Retention Manager at Kion, you will own revenue and performance across lifecycle marketing channels including email, SMS, direct mail, as well subscription growth and retention. Key responsibilities for this role include - optimizing the full customer lifecycle from first purchase through repeat purchase, subscription adoption, and long term retention. This includes owning campaign planning, flow optimization, and testing initiatives to drive improvements in repeat purchase rate, AOV, and LTV/LTP. This role works closely with the Director of Ecommerce and cross functional teams while partnering with external agencies to execute against a roadmap.

The Right Fit

Culturally, as a team of individuals we value…

• Do Your Best: solution-oriented, resourceful, proactive creativity, hard-working, pride in the quality of one's efforts, respect for deep work, be a team player
• Desire for Self Awareness: believe that we are always growing and developing; desire to understand one's own drives, impulses, feelings, thoughts, and behaviors
• Passion for Professional Growth: enjoy new challenges; committed to growing a great company and having a big impact; excited about mastering your domain
• Fun Loving: doesn't take oneself too seriously; have fun; feel and express joy
• Courageous Communication: candor in difficult situations; openness to communicate in new ways; willingness to listen deeply

To be successful in this role, we are looking for candidates who are:

• Highly organized with strong time management and project management skills. Able to manage multiple initiatives simultaneously, build and execute campaign calendars, and coordinate cross functional efforts to meet deadlines.
• 5+ years of experience in DTC with hands on experience in Shopify, Klaviyo, and subscription platforms (Recharge or similar).
• Commercially minded, able to connect lifecycle efforts to revenue, LTV, repeat purchase rate, and AOV/AOP.
• Exceptional communicator, able to synthesize data and clearly present insights, performance, and recommendations.
• Proactive and accountable. Identifies opportunities, takes ownership, and follows through without heavy oversight.
• Project management experience: managing multiple projects, building out schedules for future promotions and offers, coordinating those efforts across multiple teams
• Positive and have an outgoing attitude.

Job Details

• Full-time, $110,400-$135,000/annually DOE;
• Hybrid Work Schedule
• Based in North Central Boulder; relocation not available
• Medical, Vision, and Dental Insurance;
• Paid Time Off + Holidays;
• Team adventures, retreats, and parties;
• Monthly phone stipend;
• Discounted and free supplements; and
• Exceptional opportunities for professional growth.

Application Instructions

If you want Kion to be a part of your future, please follow these steps:

1. Check out GetKion.com and learn about what we offer,
2. If you like what you see, apply, and let's talk!

*Please note - we have an extensive interview process consisting of an online video interview, Zoom video conference interviews, and in office meeting(s). We anticipate making an offer in mid to late June.

Thank you - we look forward to working with you!