Collections Supervisor

Summary

The Collections Supervisor leads the daily operations of the Collections Team, including performance management and annual review processes. This role also oversees third-party agency recovery efforts by monitoring performance and supporting strategic initiatives to improve collection outcomes.

Responsibilities

• Supervise others, including interviewing, hiring, performance management, motivating, and training. Will typically supervise a staff of 5-6 associates.

• Conduct regular meetings and provide frequent feedback to associates to develop them and provide a career path.

• Leads the oversight of third-party collection vendors to assure placement schedules are timely, recovery results are in line with Company expected liquidation rates, compliance monitoring, and lead in strategical efforts.

• Remain compliant with our policies, processes, and legal guidelines.

• Assure adherence to FDCPA and state and federal laws and regulations in all assigned areas.

• Protect all client and bank information confidentially and follow all company policies.

• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.

• Other specified duties as assigned.

Skills

• Ability to read, write, and speak fluent English.

• Strong written, verbal, active listening, and phone communication skills.

• Ability to work in a team environment.

• Detail-oriented

• Ability to plan, organize, prioritize, and multi-task.

• Basic math skills (addition, subtraction, multiplication, division, percentages).

• Ability to use standard office equipment.

• Basic ability to use internet and webmail for business purposes.

• Ability to apply policy and procedures when making decisions.

• Proficiency in Microsoft Office 365 and Copilot required.

Education & Experience

• High School Diploma or equivalent required.

• 3+ years of collections management experience required.

• Familiarity or experience with the U.S. Military preferred.

Physical Requirements

The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required.

Compensation & Benefits

The Collections Supervisor position pays $31.25 an hour.

Full-time associates are eligible for our benefits package:

• Medical

• Dental

• Vision

• 401(k) plan

• Company paid life insurance

• Short and Long-term disability insurance

• Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.

Equal Opportunity Employer/Disabled/Veterans

Academy Bank and Armed Forces Bank provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, protected veteran status, disability. Academy Bank and Armed Forces Bank provides affirmative action data on protected veteran status or disability. If you need an accommodation for any part of the employment process, please email View email address on click.appcast.io