Front Desk Agent

Front Desk Agent / Night Auditor

Job Title: Front Office Agent

Location: Onsite

Job Type: Full-time

About Us: Salt Hotels is a family business born from a lifetime of hospitality experience. Our mission is simple. We create settings and scenarios that connect people together. We create a home for our guests - and we care for our employees like family.

"With us, it's personal".

At Salt Hotels Collection, we redefine hospitality through a unique blend of service excellence, design innovation, and community immersion. As a Front Office Agent, you will be an integral part of our team, embodying our commitment to authentic hospitality, inclusivity, and education. We are excited to welcome individuals who are passionate about creating memorable guest experiences and contributing to our dynamic community-oriented culture.

Schedule Requirement: This position operates on a hybrid schedule, consisting of 2 nights per week as a Night Auditor and 3 days per week as a Front Desk Agent. Flexibility to work overnight shifts is required.

What you will do:

• Guest Services: Provide exceptional customer service to all guests, ensuring their needs are met with efficiency and warmth. Offer personalized recommendations and assistance to enhance their stay experience.
• Check-In/Check-Out: Perform check-in and check-out procedures accurately and efficiently, maintaining a welcoming and professional demeanor throughout the process.
• Reservations: Assist guests with room reservations, modifications, and cancellations. Utilize the hotel's reservation system to manage bookings effectively.
• Front Desk Operations: Manage front desk activities including answering phone calls, responding to emails, and addressing guest inquiries promptly and courteously.
• Night Audit Duties: Perform nightly audit procedures, reconcile daily financial transactions, ensure accuracy of guest accounts, generate reports, and maintain overnight operations while ensuring the safety and security of the property.
• Payment Processing: Handle cash, credit card transactions, and other forms of payment accurately, adhering to established procedures and protocols.
• Guest Relations: Build positive relationships with guests by anticipating their needs and resolving any issues or complaints promptly and effectively.
• Collaboration: Work closely with other hotel departments such as housekeeping, maintenance, and food & beverage to ensure seamless guest experiences.
• Sales Support: Promote hotel amenities, services, and special packages to guests to enhance their stay and increase revenue opportunities.
• Safety and Security: Maintain a secure and safe environment for guests and staff by adhering to safety protocols and monitoring surveillance systems, especially during overnight shifts.
• Community Engagement: Embrace the hotel's commitment to community immersion by participating in local events, supporting initiatives, and fostering connections with residents and businesses.

What you will need:

• Previous experience in a front office or guest service role, preferably within the hospitality industry.
• Experience as a Night Auditor is preferred.
• Excellent communication and interpersonal skills with a friendly and approachable demeanor.
• Strong organizational skills, solution-oriented mindset, and a keen attention to detail.
• Proficiency in using various software platforms.
• Flexibility to work varied shifts, including overnight shifts, weekends, and holidays.
• A genuine passion for hospitality and a commitment to delivering exceptional guest experiences.